The books in the LRC are arranged by topic using Library of Congress classification system. Here are a few call number ranges to explore:
G154.9-155.8 Travel and state. Tourism
TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service
For Subject searches using the Worldcat Discover, try:
To do Keyword searches, you can either use add terms or use phrases.
Searching for [Tourism management]?
Test out [tourism AND management] or ["tourism management"] as searches and see what you can find.
The Tourism Management course is for those who want to travel to different places and meet many people. It prepares students to be a competitive player in the tourism industry. Students learn to serve the travel needs of different clients and direct them to places within the country and even the world. Aside from travel and tourism courses, students will also complete management and basic accounting courses along with foreign language and personality development courses.
This subject guide gathers in one place carefully evaluated and selected resources on Tourism Management available and accessible at the LRC and its subscribed databases. Books (both print and electronic) are categorized per course; while journals, magazines, online databases, and other types of resources (if applicable) are recommended for the entire Tourism Management program.
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Service and Operations Management by
The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to sales@wspc.com.
Supervision in the Hospitality Industry by
Supervision in the Hospitality Industry, 8th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. A market leader, this text is widely used by thousands of students training for a career in the hospitality industry and current hospitality supervisors alike. Supervision is unique in that it does not solely rely on the supervisor's point of view; instead, it considers the viewpoints of all levels of associates to create an informed picture of management and supervision in the hospitality industry.
Human resource management : strategy and practice by
In its 9th edition, AHRI-endorsed Human Resource Management continues to provide a strong conceptual and practical framework for students of human resource management. A multitude of contemporary regional and international examples are integrated throughout, alongside an expanded coverage on ethics and a focus on critical analysis. Thoroughly revised and updated with the latest research findings, this edition includes corporate social responsibility, ethics, sustainable management practice, leadership, talent management, industrial relations, and retains its focus on core human resource elements.
Theory, practice and techniques in total quality management by 
Winning in Service Markets: Success Through People, Technology and Strategy by
Winning in Service Markets: Success through People, Technology, and Strategy is the first practitioner book in the market to cover the key aspects of services marketing and management based on sound academic evidence and knowledge. Derived from the globally leading textbook for Services Marketing by the same author, this book offers a comprehensive overview of extant knowledge on the topic. Accessible and practical, Winning in Service Markets bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.
Quality management and accounting in service industries: a new model of quality cost calculation by Quality planning and assurance: principles, approaches and methods for product and service development by Quality service management in tourism and hospitality by Why quality is important and how it applies to diverse business and social environments by Service management: operations, strategy, information technology by 
The Toyota Way to Service Excellence: Lean Transformation in Service Organizations by
The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results--The Toyota Way. A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you'll learn how take advantage of all Lean has to offer. With this book as your guide, you'll gain a clear understanding of Lean and discover the principles, practices and tools needed to develop people and processes that surprise and delight each of your customers. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. Fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, and telecommunications, illustrate that Lean principles and practices work as well in services as they do in manufacturing. Drawn from original research and real-world examples, The Toyota Way to Service Excellence will help you make the leap to Lean.
Customer Service Training 101 by
If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as "uninformed," "rude," "hot-tempered," "uncaring"? For your customer, nothing else represents your business more than your employees; therefore, for you nothing should be more important than arming these essential employees with the knowledge and skills they need to find the best solution for each and every customer.Whether you're a manager, owner, or employee, Customer Service Training 101 is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this all-encompassing resource will train them in:* Creating positive first impressions* Speaking and writing effectively* Listening attentively* Identifying needs* Making customers feel valued* Confidently handling customer complaints* And moreYour business plan is sound. Your product is needed. Your growth strategies are ground-breaking. But poor customer service can bring it all to a crashing halt. Equip you and your employees with the necessary skills before it's too late.
Inside Knowledge by
Inside Knowledgeprovides practical guidance for women working in professional service firms who aspire to achieve their full potential in what have traditionally been male working environments. It explores what women can do to achieve careers in professional service firms commensurate with their knowledge, skills, experience and talent. The book draws on the knowledge accumulated during the author's thirty years of experience working in and for such firms, supplemented by what she has learned from her work with hundreds of professional women and men that she has coached in accountancy, law and consulting firms as well as in award-winning women's leadership programmes. The practical exercises that appear within the book have been extensively tested and finely honed over time and are designed to build on one another, thereby allowing readers to manage their careers efficiently and effectively. They help the reader to articulate what she wants from her career and what she can offer a professional service firm, ensuring that others understand her ambitions, hopes and dreams as well as her knowledge, skills and expertise. The exercises build to provide guidance for managing office politics, developing business and ultimately obtaining the desired results from appraisals and promotion opportunities.
BUSN11 by
Through ongoing research into students� workflows and preferences, BUSN from 4LTR Press combines an easy-reference, paperback textbook with Chapter Review Cards, and an innovative online experience�all at an affordable price. New for this edition, MindTap is the digital learning solution that powers students from memorization to mastery. It gives you complete control of your course--to provide engaging content, to challenge every individual and to build their confidence. BUSN features a full suite of student and instructor resources, all-new concept videos, a new flashcard tool, and more. Now available with MindTap.
Artificial Intelligence Marketing and Predicting Consumer Choice by
The ability to predict consumer choice is a fundamental aspect to success for any business. In the context of artificial intelligence marketing, there are a wide array of predictive analytic techniques available to achieve this purpose, each with its own unique advantages and disadvantages. Artificial Intelligence Marketing and Predicting Consumer Choice serves to integrate these widely disparate approaches, and show the strengths, weaknesses, and best applications of each. It provides a bridge between the person who must apply or learn these problem-solving methods and the community of experts who do the actual analysis. It is also a practical and accessible guide to the many remarkable advances that have been recently made in this fascinating field. Online resources: bonus chapters on AI, ensembles and neural nets, and finishing experiments, plus single and multiple product simulators.
Information and Communication Technologies for Sustainable Tourism by
Sustainable development is a highly topical issue and is of critical importance to tourism as the environment is of utmost importance for the continued development and prosperity of the industry. There have been numerous texts written on sustainable tourism and the measures to mitigate and manage this but none which acknowledges Information and Communication Technologies (ICT) as a mechanism of doing so despite being an emerging area of research. ICT in this context refers to innovative tools which form an integrated system of software and networked equipment that facilitates data processing information sharing communication and the ability to search and select from an existing range of products and services for an organisation's benefits. Despite the symbiotic relationship, which exists between ICT and sustainable tourism, there has been little research, which has considered how the use of such technology can be used to make sustainable tourism development a more workable reality. This opportune book is the first to provide a focus on the interrelationship of these two important topics demonstrating their synergies and providing insight into a new and innovative approach to managing sustainable tourism development. It considers the use of technology to reduce the negative impacts of tourism from both the demand and supply side perspectives. A critical review of a range of cutting edge technologies used by tourists and businesses to assess their usefulness in managing sustainable tourism development from the macro to the micro level is also discussed. It further integrates examples and practical applications to show how ICT can be an invaluable mechanism in the management of sustainable tourism development. This cutting-edge volume provides a wealth of information on an important yet neglected subject. This book will be invaluable reading for students, researchers, academics and members of the tourism industry looking for new and innovate ways of fostering a more sustainable tourism industry.
Information and communication technologies in Tourism 2021 by What’s cooking: digital transformation of the agrifood system by Hospitality management and digital transformation: balancing efficiency, agility and guest experience in the era of disruption by Digital platforms and the demand for international tourism services by Pervasive intelligence now: enabling game-changing outcomes in the age of exponential data by AI-enabled analytics for business: a roadmap for becoming an analytics powerhouse by Office 2021 All in one for Dummies by Applied business tools and technology by Data Mining For Business Intelligence: Concepts, Techniques, and Applications in Microsoft Office Excel® with XLMiner®, Second Edition by Mastering Microsoft dynamics 365 business central: discover extension development best practices, build advanced ERP intergrations and use DevOps Tools by 
The Analytic Hospitality Executive by
Targeted analytics to address the unique opportunities in hospitality and gaming The Analytic Hospitality Executive helps decision makers understand big data and how it can drive value in the industry. Written by a leading business analytics expert who specializes in hospitality and travel, this book draws a direct link between big data and hospitality, and shows you how to incorporate analytics into your strategic management initiative. You'll learn which data types are critical, how to identify productive data sources, and how to integrate analytics into multiple business processes to create an overall analytic culture that turns information into insight. The discussion includes the tools and tips that help make it happen, and points you toward the specific places in your business that could benefit from advanced analytics. The hospitality and gaming industry has unique needs and opportunities, and this book's targeted guidance provides a roadmap to big data benefits. Like most industries, the hospitality and gaming industry is experiencing a rapid increase in data volume, variety, and velocity. This book shows you how to corral this growing current, and channel it into productive avenues that drive better business. Understand big data and analytics Incorporate analytics into existing business processes Identify the most valuable data sources Create a strategic analytic culture that drives value Although the industry is just beginning to recognize the value of big data, it's important to get up to speed quickly or risk losing out on benefits that could drive business to greater heights. The Analytic Hospitality Executive provides a targeted game plan from an expert on the inside, so you can start making your data work for you.
Information and Communication Technologies for Sustainable Tourism by
Sustainable development is a highly topical issue and is of critical importance to tourism as the environment is of utmost importance for the continued development and prosperity of the industry. There have been numerous texts written on sustainable tourism and the measures to mitigate and manage this but none which acknowledges Information and Communication Technologies (ICT) as a mechanism of doing so despite being an emerging area of research. ICT in this context refers to innovative tools which form an integrated system of software and networked equipment that facilitates data processing information sharing communication and the ability to search and select from an existing range of products and services for an organisation's benefits. Despite the symbiotic relationship, which exists between ICT and sustainable tourism, there has been little research, which has considered how the use of such technology can be used to make sustainable tourism development a more workable reality. This opportune book is the first to provide a focus on the interrelationship of these two important topics demonstrating their synergies and providing insight into a new and innovative approach to managing sustainable tourism development. It considers the use of technology to reduce the negative impacts of tourism from both the demand and supply side perspectives. A critical review of a range of cutting edge technologies used by tourists and businesses to assess their usefulness in managing sustainable tourism development from the macro to the micro level is also discussed. It further integrates examples and practical applications to show how ICT can be an invaluable mechanism in the management of sustainable tourism development. This cutting-edge volume provides a wealth of information on an important yet neglected subject. This book will be invaluable reading for students, researchers, academics and members of the tourism industry looking for new and innovate ways of fostering a more sustainable tourism industry.
Big Data and Smart Service Systems by
Big Data and Smart Service Systems presents the theories and applications regarding Big Data and smart service systems, data acquisition, smart cities, business decision-making support, and smart service design. The rapid development of computer and Internet technologies has led the world to the era of Big Data. Big Data technologies are widely used, which has brought unprecedented impacts on traditional industries and lifestyle. More and more governments, business sectors, and institutions begin to realize data is becoming the most valuable asset and its analysis is becoming the core competitiveness. Describes the frontier of service science and motivates a discussion among readers on a multidisciplinary subject areas that explores the design of smart service Illustrates the concepts, framework, and application of big data and smart service systems Demonstrates the crucial role of smart service to promote the transformation of the regional and global economy
Digital Platforms and the Demand for International Tourism Services by
Tourism is an important source of foreign exchange and employment across developing economies. A scant literature has explored the relationship between tourism and the advent of the internet. This paper contributes to the tourism-trade literature and studies the empirical relationship between international tourism and the adoption of digital technologies that facilitate search about tourism opportunities across countries. It links foreign visits with the spread of the use of the internet in sending countries and the level of development of business-to-consumer digital tools in host countries. The paper estimates a well-specified gravity model of tourist arrivals between country pairs with panel data. The results indicate that frictions affecting bilateral tourism flows have been attenuated by the advent of digital tools. The absolute value of the effects of bilateral geographic distance, language differences, and border-contiguity seem to be reduced by the use of the internet by potential tourists and the business sector in host countries. The results are robust to alternative proxies for internet use for tourism search proxied by data from Google trends. The paper also presents simulations of the potential impacts of advances in the adoption of digital tools over time, linking the adoption process to mechanisms of technology adoption that are commonplace in the literature.
Events Management by
Contemporary events management is a diverse and challenging field. This introductory textbook fully explores the multidisciplinary nature of events management and provides the student with all the practical skills and professional knowledge they need in order to succeed in the events industry. It introduces every core functional area of events management, such as marketing, finance, project management, strategy, operations, event design and human resources, in a vast array of different event settings from sport to political events. This new edition has been updated to include: * New and updated content on developments in technology, risk management and event volunteering. * New and updated case studies that include emerging economies. * New industry voices by international practitioners. Every topic is brought to life through vivid case studies, personal biographies and examples of best practice from the real world of events management. Written by a team of authors with many years' experience of working in the events industry, Events Management: An Introduction is the essential course text for any events management programme.
Events Management by
Events Management provides an introductory overview of the fundamentals in managing events from conception to delivery, highlighting both the theoretical and operational aspects, to prepare students for a career in events management and hospitality. Now in its Third Edition, the authors have included new chapters on Crowd Control and Crowd Dynamic; Expos, Conferences and Conventions; Brand Co-creation and Social Media, and have added new content on contemporary trends like the environmental and social impact of large scale events such as the Olympics. International case studies covering all manner of events are used throughout and include: The impact of the London 2012 and Rio 2016 Olympic Games Van Gogh Augmented Reality in Nuenen Sands EXPO and Convention Center, Las Vegas Glastonbury Music Festival Lame Horse Night Club, Russia The Leeds Caribbean Festival Suitable for Events Management students at Undergraduate and Postgraduate level.
Event management : for tourism, cultural, business and sporting events by
Event services; Source and use information on the events industry; Enhance customer service experiences; Coordinate on-site event registrations; Event planning; Manage projects; Develop conference programs; Manage event staging components; Event coordination; Establish and conduct business relationships; Manage finances within a budget; On-site operations; Identify hazards assess and control safety risks; Monitor work operations; Lead and manage people; Manage on-site event operations; Plan in-house events or functions; Event concepts and bids; Develop event concepts; Select event venues and sites; Implement and monitor environmentally sustainable work practices; Event compliance; Research and comply with regulatory requirements; Manage risk; Event marketing; Coordinate marketing activities; Obtain and manage sponsorship; Event budgets and finance; Prepare and monitor budgets; Event workforce; Recruit, select and induct staff; Manage volunteers; Event implementation; Organise event infrastructure.
Sustainable Event Management by
Across the world each year events of every shape and size are held: from community events, school fairs and local business functions through to the world's largest festivals, music events, conferences and sporting events. As well as causing celebration and giving voice to issues, these public parties use up resources, send out emissions and generate mountains of waste. Events also have the power to show sustainability in action and every sustainably produced event can inspire and motivate others to action. Written by a leader in event sustainability management, this book is a practical, step-by-step guide taking readers through the key aspects of how to identify, evaluate and manage event sustainability issues and impacts and to use the event for good - it's for events of any style and scale, anywhere in the world. Now in its third edition, this is the indispensable one-stop guide for event professionals and event management students who want to adjust their thinking and planning decisions towards sustainability, and who need a powerful, easy-to-use collection of tools to deliver events sustainably.
Event Management : envision, execute, evaluate by 
Working with Venues for Events by
This is a book for aspiring event managers, providing both a theoretical and a practical guide to selecting and working with venues as part of the event planning process. The book explores the different types of venues available to event managers, from unique venues such as historical buildings and theatres to sporting and academic venues, analysing the specific characteristics, benefits and drawbacks that distinguish them. It also illustrates how venues function and are managed, incorporating key aspects of venue management including staffing, marketing, legislation, production, scheduling and administration. Sustainability, ethics and technology are also integrated throughout, along with a vast range of industry examples of different venue types and events from around the world. Comprehensive and accessible, Working with Venues for Events offers students an essential understanding of how event managers can successfully negotiate, work with and plan for a successful event in a variety of venue settings. This is an invaluable resource for anyone with an interest in events management.
Events Marketing Management by
This textbook provides students with an essential introduction to the theoretical underpinnings and practicalities of managing the marketing of events. In order to market events effectively, it is vital to consider marketing of events from the organiser's perspective and to link it to that of the consumers attending events. As such, this is the first book on the topic which reflects the unique characteristics of marketing in the Events industry by exploring both sides of the marketing coin - the supply and the demand - in the specific context of events. The book takes the reader from core marketing mix principles to exploring the event marketing landscape to consumer experience and involvement with event marketing and finally strategies and tactics employed to manage the marketing activities related to events. The use of technology, importance of sponsorship and PR are also considered. International case studies are integrated throughout to show practical realities of marketing and managing events and a range of useful learning aids are incorporated to aid navigation throughout the book, spur critical thinking and further students' knowledge. This accessible and comprehensive account of Events Marketing and Management is essential reading for all students and future managers.
Risk management for events by Introduction to Meetings, Incentives, Conferences, and Events (MICE). by Introduction to meetings, incentives, conferences and events by Improving convention center management using business analytics and key performance indicators by Event stakeholders: theory and methods for event management and tourism by 
Contemporary issues in events, festivals and destination management. by
Cover; EDITORIAL ADVISORY BOARD; Contemporary issues in events, festivals and destination management; Thematic trends in event management research; Event innovation induced corporate branding; "We've never measured it, but it brings in a lot of business"; Sport mega-events and nation branding; Enhancing destination competitiveness through disability sport event legacies; Identifying antecedents and outcomes of festival satisfaction; How to create a profitable boothscape?; The event and festival life cycle -- developing a new model for a new context.
Event Marketing by
A modern, completely updated guide to effective eventmarketing As the events market becomes increasingly saturated, it isessential for a successful event professional to understand the useof strategic marketing plans. Events are everywhere?in theU.S. alone, there are more than 2,500 music festivals a year, forexample, while the UK hosts over 70 different beer festivals eachyear. In such a crowded market, how can the event planner ensurethat his or her event stands out? Marketing expert Chris Prestonhas the answers in this second edition of Event Marketing.From the basics of promoting an event to the use of events asmarketing strategies themselves, Preston provides straightforwardadvice and information on all the latest event marketingtechniques. The book begins with sections on what "event marketing"really means, and how the field has evolved throughout time.Preston then explores event marketing strategies from both aconceptual and practical standpoint, and provides information onsponsorship and corporate branding. The book covers marketing forall types of events, including festivals, corporate and associationevents, and social functions, and a full chapter on digital eventmarketing covers all the latest e-marketing strategies. Casestudies provide real-world examples of successful marketingefforts, while Discussion Questions for each chapter provideopportunities for further exploration of key concepts. As marketingbecomes an increasingly important skill for event managementprofessionals, this completely revised second edition of EventMarketing will be a must-have for working professionals,students, and aspiring event planners everywhere.
How to start a home-based event planning business by
Event planning continues to be a thriving business area for the motivated entrepreneur. This fourth edition includes updated ideas about creating business plans, balancing home and work, building a client base, and a more in-depth discussion on the role of social media in your event planning business.
Tourism Ethics by
This book remains the most in-depth large-scale introductory text on ethics as applied to tourism, examining the deep theoretical aspects of how human nature applies to tourism. It explores theory from a number of different disciplines, provides an overview of work on moral reasoning and development, and weaves together theory with real-world tourism ethics problems and issues. The new edition of this landmark volume has been reworked and updated to take into account important works published since the first edition, including more than 100 new references on ethics and tourism ethics, and to engage more with 20th century theorists in philosophy. It continues to be an important text for students and researchers in tourism, recreation and leisure studies, geography, environmental studies and business.
Entertainment Tourism by
Entertainment tourism has recently become more popular. Entertainment attractions encourage tourists to travel around the world to have fun and are an important part of many gaming destinations. This book explores the tourist experience in entertainment destinations. It introduces and outlines the concept of entertainment and tourism in the global environment, focusing on entertainment tourism development in Las Vegas, USA and Macau, China. Macau has become one of the most famous gaming destinations in the world, now surpassing Las Vegas in terms of gaming revenue. This book explores the market for entertainment tourism market and major trends, such as Virtual Reality, as well as the experience of tourists using entertainment products. This book is a valuable resource not only for social science researchers, but also for those in related fields, such as entertainment service providers and tourism officers, among many others.
Global Climate Change and Coastal Tourism by
Building upon the book Disappearing Destinations (Jones and Phillips 2010) and its conclusion that promoted the need to recognize problems, meet expectations and manage solutions Global Climate Change and Coastal Tourism explores current threats to, and consequences of, climate change on existing tourism coastal destinations. Part 1 of the book provides a theoretical platform and addresses topics such as sustainability, tourism impacts, governance trade and innovation and how the media addresses climate change and tourism. It also assesses management and policy options for the future sustainability of threatened tourism coastal destinations. Part 2 presents case studies from all regions of the world (Europe, The Americas, Asia, Africa and Australasia) which synthesise findings to make recommendations that can be used to promote strategies that ameliorate projected impacts of climate change on coastal tourism infrastructure and in turn promote the future sustainability of coastal tourism destinations. This is a timely and informative text with appeal to researchers, undergraduate and post graduate students of tourism management, tourism planning, sustainable tourism development and leisure management, coastal tourism/management, environmental management/planning, geography, coastal zone management or climate change studies.
Tourism Management in Warm-Water Island Destinations by
Warm-water islands are a cohesive group of islands distinguished by their geography and remoteness, history as former colonial territories, and dependence on external stakeholders for their economic and social development. Warm-water island destinations also have a year-round tourism industry. These island tourism destinations are facing unprecedented adjustment challenges in the wake of increasing globalization and susceptibility to external shocks, and are in search of appropriate policy responses to that globalization. It is critical for small islands to understand how these challenges affect tourism performance and how they impact their residents. Tourism Management in Warm-water Island Destinations unearths the critical aspects that contribute to tourism development and growth in islands. Particular emphasis is placed on destinations such as the Caribbean, with lessons learned that are applicable to other island tourism contexts in the Mediterranean, Indian Ocean and the Pacific. · Presents emerging research themes and methodology; · Provides insight into factors that result in successful and unsuccessful cases; · Features a focus on Cuba and its reintroduction to the tourism landscape. This book provides a platform for emerging systemic perspectives of the various aspects of island tourism, with the view that strategies for the management and development of tourism in island environments can be improved and will be of interest to those studying and researching within destination management.
The Routledge Handbook of Tourism in Asia by
Asia is regarded as the fastest growing area for international and domestic tourism in the world today and over the next 20 years. Given the economic, social and environmental importance of tourism in the region, there is a need for a comprehensive and readable overview of the critical debates and controversies in tourism in the region and the major factors that are affecting tourism development both now and in the foreseeable future. This Handbook provides a contemporary survey of the region and its continued growth and development as a key destination and generator of tourism, which is marked by a high proportion of intra-regional travel. The book is divided into five sections. This first section provides an introduction to the region and context to the nationally focused chapters. The next three sections are then broadly based on the three UNWTO Asian regions: South-East Asia, South and Central Asia, and East and North-East Asia, providing readers with a valuable snapshot of tourism at various scales, and from various approaches and positions. The concluding section considers future prospects for tourism in Asia. The handbook is interdisciplinary in coverage and is also international in scope through its authorship and content. It presents a range of perspectives and understanding of the processes and forces that are shaping tourism in this fascinating and dynamic region that is one of the focal points of global tourism. This is essential reading for students, researchers and academics interested in tourism in the growth region of Asia now and in the future.
Geographical Overview of the world cruise by Locating imagination in popular culture: place, tourism and belonging by Global Culture and Tourism Geography by Futures of the study of culture: interdisciplinary perspectices, global challenges by Archaeology and tourism: touring the past by 
Aspiring to Be Global by
This book makes a novel contribution to the sociolinguistics of globalization by examining language and social change in the tourism destination of West Street, Yangshuo, China. It explores the contingencies and tensions in the creation of a 'global village' and reveals ambivalent struggles inherent in this ongoing process of social change.
Buddhist Tourism in Asia by
This innovative collaborative work--the first to focus on Buddhist tourism--explores how Buddhists, government organizations, business corporations, and individuals in Asia participate in re-imaginings of Buddhism through tourism. Contributors from religious studies, anthropology, and art history examine sacred places and religious monuments as they have been shaped and reshaped by socioeconomic and cultural trends in the region. Following an introduction that offers the first theoretical understanding of tourism from a Buddhist studies' perspective, early chapters discuss the ways Buddhists and non-Buddhists imagine concepts and places related to the religion. Case studies highlight Buddhist peace in India, Buddhist heavens and hells in Singapore, Thai temple space, and the future Buddha Maitreya in China. Buddhist tourism's connections to the state, market, and new technologies are explored in chapters on Indian package tours for pilgrims, thematic Buddhist tourism in Cambodia, the technological innovations of Buddhist temples in China, and the promotion of pilgrimage sites in Japan. Contributors then situate the financial concerns of Chinese temples, speed dating in temples in Japan, and the diffuse and pervasive nature of Buddhism for tourism promotion in Ladakh, India. How have tourist routes, groups, sites, and practices associated with Buddhism come to be possible and what are the effects? In what ways do travelers derive meaning from Buddhist places? How do Buddhist sites fortify national, cultural, or religious identities? The comparative research in South, Southeast, and East Asia presented here draws attention to the intertwining of the sacred and the financial and how local and national sites are situated within global networks. Together these findings generate a compelling comparative investigation of Buddhist spaces, identities, and practices.
Predicting Future Oceans by
Predicting Future Oceans: Sustainability of Ocean and Human Systems Amidst Global Environmental Change provides a synthesis of our knowledge of the future state of the oceans. The editors undertake the challenge of integrating diverse perspectives--from oceanography to anthropology--to exhibit the changes in ecological conditions and their socioeconomic implications. Each contributing author provides a novel perspective, with the book as a whole collating scholarly understandings of future oceans and coastal communities across the world. The diverse perspectives, syntheses and state-of-the-art natural and social sciences contributions are led by past and current research fellows and principal investigators of the Nereus Program network. This includes members at 17 leading research institutes, addressing themes such as oceanography, biodiversity, fisheries, mariculture production, economics, pollution, public health and marine policy. This book is a comprehensive resource for senior undergraduate and postgraduate readers studying social and natural science, as well as practitioners working in the field of natural resources management and marine conservation. Provides a synthesis of our knowledge on the future state of the oceans Includes recommendations on how to move forwards Highlights key social aspects linked to ocean ecosystems, including health, equity and sovereignty
Heritage, Screen and Literary Tourism by
This book examines the main issues and concepts relating to heritage, screen and literary tourism (HSLT) and analyses the demand and supply of HSLT within the frameworks provided by service-dominant logic and value creation to enable a critical perspective on how HSLT tourist experiences are created, produced and shaped.
Postcards from Auschwitz Holocaust Tourism and the Meaning of Remembrance
The uneasy link between tourism and collective memory at Holocaust museums and memorialsEach year, millions of people visit Holocaust memorials and museums, with the number of tourists steadily on the rise. What lies behind the phenomenon of "Holocaust tourism" and what role do its participants play in shaping how we remember and think about the Holocaust?In Postcards from Auschwitz, Daniel P. Reynolds argues that tourism to former concentration camps, ghettos, and other places associated with the Nazi genocide of European Jewry has become an increasingly vital component in the evolving collective remembrance of the Holocaust. Responding to the tendency to dismiss tourism as commercial, superficial, or voyeuristic, Reynolds insists that we take a closer look at a phenomenon that has global reach, takes many forms, and serves many interests. The book focuses on some of the most prominent sites of mass murder in Europe, and then expands outward to more recent memorial museums. Reynolds provides a historically-informed account of the different forces that have shaped Holocaust tourism since 1945, including Cold War politics, the sudden emergence of the "memory boom" beginning in the 1980s, and the awareness that eyewitnesses to the Holocaust are passing away. Based on his on-site explorations, the contributions from researchers in Holocaust studies and tourism studies, and the observations of tourists themselves, this book reveals how tourism is an important part of efforts to understand and remember the Holocaust, an event that continues to challenge ideals about humanity and our capacity to learn from the past
Language and Tourism in Postcolonial Settings by
This book focuses on perspectives from and on the global south, providing fresh data and analyses on languages in African, Caribbean, Middle-Eastern and Asian tourism contexts. It provides a critical perspective on tourism in postcolonial and neocolonial settings, explored through in-depth case studies. The volume offers a multifaceted view on how language commodifies, and is commodified in, tourism settings and considers language practices and discourse as a way of constructing identities, boundaries and places. It also reflects on academic practice and economic dynamics in a field that is characterised by social inequalities and injustice, and tourism as the world's largest industry enacting dynamic communicative, social and cultural transformations. The book will appeal to both undergraduate and postgraduate students of tourism studies, linguistics, literature, cultural history and anthropology, as well as researchers and professionals in these fields.
Archaeology and Tourism by
This book provides a global and thematic examination of the relationships between archaeology and tourism, and a critical analysis of thinking in the area of archaeology-based tourism. It focuses on the differences and similarities between archaeology-based tourism and heritage tourism and highlights the interdependence and dissonance between tourism and archaeology and archaeological traditions. The volume offers a systematic investigation of current issues and implications in the relationship between tourism and archaeology from both tourism and archaeological perspectives. It is a key academic resource for students, researchers and practitioners in tourism, archaeology, cultural heritage management and anthropology.
Supporting sustainable livelihoods through wildlife tourism by
Tourism is an engine for jobs, exports, and investments. The tourism sector is also the largest, global, market-based contributor to financing protected area systems. Nature-based tourism (NBT) is a sub-component of the tourism sector that includes wildlife-based tourism. NBT is a powerful tool countries can leverage to grow and diversify their economies while protecting their biodiversity, and contributing to many sustainable development goals (SDG), including SDGs 12 and 15. Local communities, private sector enterprises, and governments can also benefit from investments in tourism through increased market opportunities and linkages to tourism services such as agriculture production, hoteling, restaurants, transportation, health services, etc. This report explores innovative tourism partnership and investment opportunities to help countries unlock smart investment and grow tourism sustainably. It showcases sustainable wildlife tourism models from Botswana, India, Kenya, South Africa and many other countries and promotes solutions that offer insight into the wildlife based tourism sector as a mechanism for inclusive poverty reduction and global conservation."
Contents Tourism and Pop Culture Fandom by
This is the first book to apply the concept of 'contents tourism' in a global context and to establish an international and interdisciplinary framework for contents tourism research. The term 'contents tourism' gained official recognition in Japan when it was defined by the Japanese government in 2005, and it has been characterised as 'travel behaviour motivated fully or partially by narratives, characters, locations, and other creative elements of popular culture forms including film, television dramas, manga, anime, novels and computer games'. The book builds on previous research from Japan and explores three main themes of contents tourism: 'the Contentsization of Literary Worlds', 'Tourist Behaviours at "Sacred Sites" of Contents Tourism' and 'Contents Tourism as Pilgrimage' and draws together these key themes to propose a set of policy implications for achieving successful and sustainable contents tourism in the 21st century.
Overtourism by
Overtourism has become a major concern for an increasing number of destinations as tourism numbers continue to grow, stimulated by general economic and technological growth and the expansion of the global middle class. This, coupled with relentless promotion of tourism by many organisations and destinations, has increased tourism, despite growing opposition to excessive development. This book is the first academic volume to deal with this topic and contains chapters by experienced researchers in the tourism field, taking a multidisciplinary approach to review and explain the subject. The introductory section begins with an overview of the current situation and the forces enabling the appearance of overtourism. This is followed by a number of case studies from a range of destinations around the world, both urban and rural, which share the same problems. The concluding section includes a discussion of potential mitigation methods and approaches and a final assessment of future developments. The focus and relevance of this book are not just for academics, as it offers insights into destinations, enablers and solutions for how to address the issue of overtourism on a wide variety of scales. This book offers globally relevant perspectives on destinations as varied as Venice and Barcelona, that have gained global media attention, as well as less publicised rural areas and developing destinations.
Tourism Ethics by
This book remains the most in-depth large-scale introductory text on ethics as applied to tourism, examining the deep theoretical aspects of how human nature applies to tourism. It explores theory from a number of different disciplines, provides an overview of work on moral reasoning and development, and weaves together theory with real-world tourism ethics problems and issues. The new edition of this landmark volume has been reworked and updated to take into account important works published since the first edition, including more than 100 new references on ethics and tourism ethics, and to engage more with 20th century theorists in philosophy. It continues to be an important text for students and researchers in tourism, recreation and leisure studies, geography, environmental studies and business.
Locating Imagination in Popular Culture by
Locating Imagination in Popular Culture offers a multi-disciplinary account of the ways in which popular culture, tourism and notions of place intertwine in an environment characterized by ongoing processes of globalization, digitization and an increasingly ubiquitous nature of multi-media. Centred around the concept of imagination, the authors demonstrate how popular culture and media are becoming increasingly important in the ways in which places and localities are imagined, and how they also subsequently stimulate a desire to visit the actual places in which people's favourite stories are set. With examples drawn from around the globe, the book offers a unique study of the role of narratives conveyed through media in stimulating and reflecting desire in tourism. This book will have appeal in a wide variety of academic disciplines, ranging from media and cultural studies to fan- and tourism studies, cultural geography, literary studies and cultural sociology.
Heritage and Tourism by
Heritage and tourism mutually reinforce each other, with the presentation of heritage at physical sites mirrored by the ways heritage ispresented on the internet. This interdisciplinary book uses humanities and social sciences to analyse the ways that heritage is brandedand commodified, how stakeholders organise place brands, and how digital strategies shape how visitors appreciate heritage sites. The book covers a wide geographic diversity, offering the reader the chance to find cross-cutting themes and area-specific features of the field.
Archaeology and Tourism by
This book provides a global and thematic examination of the relationships between archaeology and tourism, and a critical analysis of thinking in the area of archaeology-based tourism. It focuses on the differences and similarities between archaeology-based tourism and heritage tourism and highlights the interdependence and dissonance between tourism and archaeology and archaeological traditions. The volume offers a systematic investigation of current issues and implications in the relationship between tourism and archaeology from both tourism and archaeological perspectives. It is a key academic resource for students, researchers and practitioners in tourism, archaeology, cultural heritage management and anthropology.
Transforming Travel by
Transforming Travel combines stories from leading companies, interviews with pioneers and thinkers, along with thorough analysis of the industry's potential to make lasting, positive change. - A unique collection of case studies and stories of the most successful, inspirational, impactful and innovative travel businesses in the world. - A vital presentation of the latest research and statistics on the positive impacts and potential of transformative, sustainable tourism, - A positive and realistic vision of the scope of tourism to promote sustainable development at a time when travel and interaction with foreign cultures is facing numerous existential challenges. Written in a highly engaging style Transforming Travel presents an urgent argument for transforming tourism so it might reach its potential to promote tolerance, restore communities and regenerate habitats, while providing a vital guide for anyone looking to develop the successful sustainable tourism enterprises and destinations needed to do so.
Sustainable Tourism by
Sustainable Tourism: Business Development, Operations, and Management lays out a road map to launching and building a business in one of today's most exciting industries. It simplifies the process and outlines real-life requirements while clearing the path to new business success in the cultural, heritage, nature, and adventure fields. Written by an eco-development pioneer, the book offers guidance on developing and implementing a comprehensive sustainable-business plan. From analyzing the market all the way through hiring and training the right people, the text focuses on the principles of both tourism and business. It prepares those embarking on new careers to tackle the complexity of sustainability issues by thinking like entrepreneurs and acting like business owners. Students and professionals can rely on this text as both a start-up and ongoing implementation reference that will stack the odds of success in their favor. Sustainable Tourism provides an overview of exciting developments in the sustainable-tourism industry. It helps new entrepreneurs assess the viability of ideas and products against sustainable criteria. Through sequential chapters, it delivers step-by-step instructions for minimizing environmental impact, establishing sustainability practices, obtaining financing, and marketing to and reaching customers. The standards-based text also examines how the United Nations World Tourism Organization (UNWTO) Sustainability Guidelines shape sustainable tourism, providing a global framework from which to build the skills needed for success. Key features include the following: * 13 online video case studies of sustainable tourism destinations from around the world give students a global text from which to build their own businesses and provide a model for how sustainable tourism works. * An online workbook guides learners through the completion of a business plan by the end of the term. * An online image bank presents photos, figures, and tables from the book that may be downloaded for use in presentations. * Forms and worksheets from the book are available for download. * A professional development workbook, "Creating a Tourism Career from Scratch" (appendix B), is a reference for entrepreneurs starting or advancing in their careers. Loaded with case studies, the book illustrates what works and what doesn't when starting a sustainable tourism business. It describes how to integrate sustainability practices into daily operations, maximize the use of the web and social media in marketing, and overcome challenges in sustainable tourism. The text covers every important topic in a business start-up, including financial forecasting and analysis, customer service systems, hiring, training, and managing turnover. Sustainable Tourism: Business Development, Operations and Management is the starting point for all who want to develop an eco-friendly product, integrate sustainability principles into their businesses, and turn their dreams into a business reality.
Rural Tourism and Enterprise by
Marketing and management processes across industries can be very similar, but contexts vary where political intervention, public interest and local sustainability are involved. The rural business setting is especially intricate due to the assortment of different business opportunities, ranging from traditional agriculture, to tourism enterprise and even high-tech business. This important new textbook on the subject: - Examines key issues affecting rural enterprise and tourism - Explores the breadth of rural enterprise management and marketing across both developed and developing economies - Discusses strategies for business growth within a rural setting, such as knowledge development, proper planning and innovation - Uses a mix of case studies and theoretical content specifically selected to appeal to both student and practitioner readers Including pedagogical features and full colour throughout, this new textbook provides an engaging and thought-provoking resource for students and practitioners of tourism, rural business and related industries.
Tourism impacts and sustainability by 
Linking Urban and Rural Tourism by
Destinations rely on regional strategies to support and enhance the tourism product through regional partnerships and integration. Integrated tourism is defined as tourism that is explicitly linked to the economic, social, cultural, natural and human structures of the region in which it occurs. Integrated tourism has evolved to include numerous meanings and definitions, but generally includes a vertical business or industry approach. The first of its kind, this book applies a more inclusive approach to integration by providing insight into inclusive regional development strategies that support both the needs of urban and rural areas whilst enhancing the tourist experience, supporting the positive impacts of tourism and mitigating the negative. Regional studies tend to portray either an urban or rural focus without acknowledging that often these spaces constitute joint governance structures, similar historical and cultural roots, and economic dependencies. Sustainable tourism promotes sourcing locally, such as using rural agricultural products in urban tourism experiences. Furthermore, innovative rural marketing strategies linking tourism heritage, attractions, food and drink trails, and artisans with urban visitors are emerging. Including theoretical and applied research and international case studies, this will be a valuable resource to academics, students and practitioners working in tourism development and regional policy.
Tourism Management in Warm-Water Island Destinations by
Warm-water islands are a cohesive group of islands distinguished by their geography and remoteness, history as former colonial territories, and dependence on external stakeholders for their economic and social development. Warm-water island destinations also have a year-round tourism industry. These island tourism destinations are facing unprecedented adjustment challenges in the wake of increasing globalization and susceptibility to external shocks, and are in search of appropriate policy responses to that globalization. It is critical for small islands to understand how these challenges affect tourism performance and how they impact their residents. Tourism Management in Warm-water Island Destinations unearths the critical aspects that contribute to tourism development and growth in islands. Particular emphasis is placed on destinations such as the Caribbean, with lessons learned that are applicable to other island tourism contexts in the Mediterranean, Indian Ocean and the Pacific. · Presents emerging research themes and methodology; · Provides insight into factors that result in successful and unsuccessful cases; · Features a focus on Cuba and its reintroduction to the tourism landscape. This book provides a platform for emerging systemic perspectives of the various aspects of island tourism, with the view that strategies for the management and development of tourism in island environments can be improved and will be of interest to those studying and researching within destination management.
Global Climate Change and Coastal Tourism by
Building upon the book Disappearing Destinations (Jones and Phillips 2010) and its conclusion that promoted the need to recognize problems, meet expectations and manage solutions Global Climate Change and Coastal Tourism explores current threats to, and consequences of, climate change on existing tourism coastal destinations. Part 1 of the book provides a theoretical platform and addresses topics such as sustainability, tourism impacts, governance trade and innovation and how the media addresses climate change and tourism. It also assesses management and policy options for the future sustainability of threatened tourism coastal destinations. Part 2 presents case studies from all regions of the world (Europe, The Americas, Asia, Africa and Australasia) which synthesise findings to make recommendations that can be used to promote strategies that ameliorate projected impacts of climate change on coastal tourism infrastructure and in turn promote the future sustainability of coastal tourism destinations. This is a timely and informative text with appeal to researchers, undergraduate and post graduate students of tourism management, tourism planning, sustainable tourism development and leisure management, coastal tourism/management, environmental management/planning, geography, coastal zone management or climate change studies.
Marketing for Sustainable Tourism by
Tourism marketing has typically been seen as exploitative and fuelling hedonistic consumerism. Sustainability marketing can, however, use marketing skills and techniques to good purpose, by understanding market needs, designing more sustainable products and identifying more persuasive methods of communication to bring behavioural change. This book summarises the latest research on the theories, methods and results of marketing that seeks to make tourist destinations better places to live in, and better places to visit. It shares evidence on the motivations, mechanisms and barriers that businesses encounter, and on successes in changing consumer behaviour and pursuing sustainability goals. Particular attention is given to the methodologies of sustainable tourism marketing, to the subject's breadth and complexity, and to its many innovations. Further research is called for to fully understand what contextual aspects influence these pro-sustainability interventions to achieve which outcomes in other settings, in order to validate some of the exploratory studies discussed, and establish the feasibility of scaling up pilot studies for more general use. This book was originally published as a special issue of the Journal of Sustainable Tourism.
Tourism, Health, Wellbeing and Protected Areas by
Around the world, there is mounting evidence that parks and protected areas contribute to a healthy civil society, thus increasing the economic importance of cultural and nature-based tourism. Operating at the intersection of business and the environment, tourism can improve human health and wellbeing as well as serve as a catalyst for increasing appreciation and stewardship of the natural world. While the revenues from nature-based activities help to make the case for investing in park and protected area management; the impacts they have need to be carefully managed, so that visitors do not destroy the natural wonders that attracted them to a destination in the first place. This book features contributions from tourism and recreation researchers and practitioners exploring the relationship between tourism, hospitality, protected areas, livelihoods and both physical and emotional human wellbeing. The book includes sections focused on theory, policy and practice, and case studies, to inform and guide industry decisions to address real-world problems and proactively plan for a sustainable and healthy future. Key features: Case studies discussing best practices for park and protected area tourism development Multi-disciplinary approach to the study of nature-based tourism Innovative approaches including SME within protected destinations
Sustainable Tourism by Sustainable tourism : principles, contexts and practices by Sustainable tourism marketing by An introduction to sustainable tourism by Corporate social responsibility for sustainable tourism by 
Sustainable Tourism by
This new textbook provides a comprehensive overview of sustainable tourism framed around the UN's sustainable development goals. It examines the origins and dimensions of sustainable tourism and offers a detailed account of sustainable initiatives and management across destinations, the tourism industry, public sector and leading agencies. The book explores the principal values and priorities in sustainable development through a better understanding of values, ethics and human nature. It covers a broad range of studies from an array of disciplinary perspectives and includes learning objectives, discussion questions and international case studies throughout. It is an important text for students and researchers in tourism and sustainability.
Twenty Reasons Sustainable Tourism Counts for Development by
The focus of this paper is on sustainable tourism's wider benefits, it is important to acknowledge that there are tradeoffs involved. Like other economic activities, tourism both gives and takes from communities and travelers. When it is poorly planned, tourism can negatively impact cities, parks, and historic monuments, and put severe pressure on local infrastructure, resident communities, and their resources. When properly planned and managed, sustainable tourism can contribute to improved livelihoods, inclusion, cultural heritage and natural resource protection, and promote international understanding. The goal of this paper is to build the case for this type of sustainable and inclusive tourism development. In support of sustainable tourism, United Nations has designated 2017 as the International Year of 'Sustainable Tourism for Development'. Sustainable tourism is identified as a vital component to ensure the achievements of the Sustainable Development Goals (SDGs) 8, 12, and 14 and the 2030 Agenda for Sustainable Development. This makes it an ideal moment to update and reaffirm the evidence case behind tourism as a development tool. UNWTO (the United Nations agency responsible for the promotion of responsible, sustainable and universally accessible tourism) outlines the five pillars of tourism for development shown. Drawing from these pillars, this paper identifies 20 reasons sustainable tourism counts for tourism destinations, people who live there, and travelers. The following reasons are only a starting point for integrating a holistic approach to sustainable tourism into development projects.
Proceedings of Tourism Development Centre International Conference : Sustainable Tourism Development in Disaster Prone Destinations by
This proceeding contains peer-reviewed papers from the Tourism Development Centre International Conference (TDCIC), October 1st, 2019, in Bukittinggi, West Sumatra, Indonesia. This conference focused on current issues of sustainable tourism in a disaster prone destination with the focused on marine and coastal tourism to discuss and disseminate research findings, elaborate concepts and methods, share idea and experiences among participants. Papers presented in the conference covered a wide range of topics: Tourism Safety and security, Sustainable and Ecotourism, Tourism and Climate Change, Community Based Tourism, Marine and Coastal Tourism, Tourism Management, Traveller Behavior, Tourist Experience, Sharing Economic in Tourism, Robotic and AI in Tourism, Halal Tourism, Local Wisdom in Tourism and International and Domestic Law in Tourism. This International Academic Conference aims to facilitate discourses and develop innovative and critical thinking around Sustainable Tourism in Disaster Prone Destinations issues. This conference invited experts, practitioners, and stakeholders in tourism from ASIAN countries, Australia and South Korea. The topic of papers for this conference covers all aspects of tourism. The conference has two programs: (1) International Academic Conference where a number of internationally acknowledged experts delivered speeches as keynote and invited speakers in the plenary session. The event then continued with parallel panels discussing specific areas of sustainable tourism, safety, and security tourism with presenters selected from the call for papers. Based on these presentations, participants were further offered post-conference publication opportunities in a range of forms such as international journals, national journals, conference proceeding with Scopus indexed, and edited books. (2) Academic Professional Gathering. This program was aimed at exposing The Tourism Development Center - Universitas Andalas activities, achievements, and expertise. TDC invited its existing and potential partners to look forward to strengthening and developing existing collaborations and partnerships, as well as exploring a new form of cooperation. The event was designed to accommodate intensive discussions in small groups based on collaboration interests. ABSTRACTING & INDEXING Proceedings of Tourism Development Centre International Conference is covered by the following services: CNKI Scholar (China National Knowledge Infrastructure) Directory of Open Access Books (DOAB) EBSCO Discovery Service Google Scholar Naviga (Softweco) Primo Central (ExLibris) Summon (Serials Solutions/ProQuest) TDOne (TDNet) WorldCat (OCLC).
Sustainable Tourism and Natural Resource Conservation in the Polar Regions by
This book holds key papers from the fifth conference and community workshop of the International Polar Tourism Research Network (IPTRN), held in the village of Raufarhöfn (population 160) in Northeast Iceland at the end of August 2016. In total, 40 papers were presented at the conference which explored how expectations towards tourism development in peripheral places can be managed to contribute to the cultural well-being of peripheral communities and enhance the protection of the environment. The seven papers contained herein, in addition to the editorial, can roughly be grouped into two categories. The first set of four papers deals with methods and key assets for developing sustainable tourism operations in the Polar Regions. The second set of three papers deals more with the implications of different means of access to the more remote parts of the Polar Regions.
Tour guiding as a profession by Enhancing joy in travel: removing obstacles to satisfaction by Touring China: a history of travel culture by Targeting the mature traveler: developing strategies for an emerging market by Archaeology and tourism: touring the past by Tour leadership and management. by 
Tour Guiding Research by
This book provides an authoritative, state-of-the-art review of tour guiding scholarship and research. It aims to foster best practice and to stimulate further study and research on tour guiding across a range of disciplines. Its accessible style with chapter summaries makes it ideal for students as well as researchers.
Tourism Ethics by
This book remains the most in-depth large-scale introductory text on ethics as applied to tourism, examining the deep theoretical aspects of how human nature applies to tourism. It explores theory from a number of different disciplines, provides an overview of work on moral reasoning and development, and weaves together theory with real-world tourism ethics problems and issues. The new edition of this landmark volume has been reworked and updated to take into account important works published since the first edition, including more than 100 new references on ethics and tourism ethics, and to engage more with 20th century theorists in philosophy. It continues to be an important text for students and researchers in tourism, recreation and leisure studies, geography, environmental studies and business.
Tourism, Health, Wellbeing and Protected Areas by
Around the world, there is mounting evidence that parks and protected areas contribute to a healthy civil society, thus increasing the economic importance of cultural and nature-based tourism. Operating at the intersection of business and the environment, tourism can improve human health and wellbeing as well as serve as a catalyst for increasing appreciation and stewardship of the natural world. While the revenues from nature-based activities help to make the case for investing in park and protected area management; the impacts they have need to be carefully managed, so that visitors do not destroy the natural wonders that attracted them to a destination in the first place. This book features contributions from tourism and recreation researchers and practitioners exploring the relationship between tourism, hospitality, protected areas, livelihoods and both physical and emotional human wellbeing. The book includes sections focused on theory, policy and practice, and case studies, to inform and guide industry decisions to address real-world problems and proactively plan for a sustainable and healthy future. Key features: Case studies discussing best practices for park and protected area tourism development Multi-disciplinary approach to the study of nature-based tourism Innovative approaches including SME within protected destinations
Ecotourism planning and management by Tourism transformation in protected area gateway communities by Enabling ecotourism development in Cambodia by Ecotourism: transitioning to the 22nd century by Tourism, health, wellbeing and protected areas by 
Footprints in Paradise by
The economic imperative of sustainable tourism development frequently shapes life on small subtropical islands. In Okinawa, ecotourism promises to provide employment for a dwindling population of rural youth while preserving the natural environment and bolstering regional pride. Footprints in Paradise explores the transformation in community and sense of place as Okinawans come to view themselves through the lens of the visiting tourist consumer, and as their language, landscapes, and wildlife are reconstituted as treasured and vulnerable resources. The rediscovery and revaluing of local ecological knowledge strengthens Okinawan or Uchinaa cultural heritage, despite the controversial presence of US military bases amidst a hegemonic Japanese state.
Research Methods for Leisure, Recreation and Tourism by
Praise for the previous edition: 'To write a good textbook is only possible with pedagogic sensitivity, significant educational experiences, and research practice. This book is evidence that the editors possess all three qualifications. A student-friendly publication introducing plenty of examples and case studies (and) encouraging students to acquire the skills needed... this book (is) a winner.' Annals of Tourism Research 39(3), 2012. Describing the fundamental elements of research methods for leisure, recreation and tourism, this new edition of a popular textbook is updated throughout. It covers the measurement of variables, sampling, questionnaire design and evaluation methods, and also a wider discussion of writing proposals, communicating research findings, cross-cultural research, and the use of new technologies in conducting research. This new edition includes: - new and expanded material on visual research methods, nonparametric tests and sampling to encompass growing areas of research interest; - pedagogical features and extra citations to create a cohesive learning experience for students; and - numerous examples from tourism and recreation literature in every chapter, tying theory into scenarios students could face in their careers. Written by internationally renowned researchers in an accessible style, this book introduces both undergraduate and graduate students to the vital skills they will need to succeed in the leisure, recreation, tourism and hospitality industries.
Tourism Ethics by
This book remains the most in-depth large-scale introductory text on ethics as applied to tourism, examining the deep theoretical aspects of how human nature applies to tourism. It explores theory from a number of different disciplines, provides an overview of work on moral reasoning and development, and weaves together theory with real-world tourism ethics problems and issues. The new edition of this landmark volume has been reworked and updated to take into account important works published since the first edition, including more than 100 new references on ethics and tourism ethics, and to engage more with 20th century theorists in philosophy. It continues to be an important text for students and researchers in tourism, recreation and leisure studies, geography, environmental studies and business.
Advances in Hospitality and Leisure by
Advances in Hospitality and Leisure delivers refreshing insights from a host of scientific studies in the domains of hospitality, leisure and tourism. It provides a platform to galvanize thoughts on contemporary issues and merging trends essential to theory advancement as well as professional practices from a global perspective. The main focus of this journal is to transcend the innovative methods of inquiry so as to inspire new research topics that are vital and have been in large neglected. This journal is keen to address the needs of the populace having interests in disseminating ideas, concepts and theories derived from scholarly investigations. Potential readers may retrieve useful texts to outline new research agendas, suggest viable topics for a dissertation work, and augment the knowledge of the subjects of interest.
Leisure, Sport and Tourism, Politics, Policy and Planning by
The gap between theory and practice in the leisure, sport and tourism studies areas seems to have widened as scholars have become more specialized. Nevertheless, it is imperative that students be as familiar as possible with a wide range of social and political theory, and also be able to reconcile that knowledge with their own current and future roles as practicing professionals. A comprehensive, multidisciplinary approach to public policymaking and planning in the leisure, sport and tourism sectors, this book: - examines the theoretical issues underpinning public sector policymaking such as political ideologies, leisure wants, needs, demand and benefits, and human rights in leisure, sport, tourism and culture; - discusses the debates surrounding the role of the state versus market, and models of organizational decision-making; and - uses applied sections addressing strategic planning and performance evaluation to provide a link between theory and practical analytical techniques. As well as extensive updating of sources, this new edition examines such topics as libertarianism, theocracy, anti-establishment politics, and the concept of generations. A new chapter presents discussions of a number of 'issues and challenges' facing the leisure, sport and tourism sector. Introducing the subject for undergraduate and postgraduate students of leisure, sport and tourism, this book is also a useful addition to the shelf of any policy maker or practitioner within the industries. This book is accompanied by Open Resources.
Pilgrimage in Practice by
Pilgrimage in Practice: Narration, Reclamation and Healingprovides an interdisciplinary approach to the topic. It reveals many aspects of the practice of pilgrimage, from its nationalistic facets to its effect on economic development; from the impact of the internet to questions of globalization; from pilgrimage as protest to pilgrimage as creative expression in such media as film, art and literature. - Contests the very definitions of pilgrimage and challenges its paradigms. - Provides multiple perspectives on the subject to give a rounded and comprehensive review. - Covers past and present definitions of the sacred journey, the telling of stories, and historical injustices and their remedies through pilgrimage. Perhaps best understood as a form of heritage tourism or tourism with a conscience, pilgrimage (as with touristic travel) contains a measure of transformation that is often deep and enduring, making it a fascinating area of study. Reviewing social justice in the context of pilgrimage and featuring a diverse collection of interdisciplinary voices from across the globe, this book is a rich collection of papers for researchers of pilgrimage and religious and heritage tourism.
Exhibitions, Trade Fairs and Industrial Events by
This book is the first to take an in-depth examination of the breadth and scope of exhibitions, trade fairs and other industrial events as a marketing tool or channel. Industrial Events are planned events that are staged with the primary aim of marketing businesses, industries and products. This may lead to direct sales through these events, as well as the development of brand image or building brand awareness; penetration of new markets; trials of new products and knowledge diffusion. These business goals might be future-focused, with meetings of strategic players from across an industry or sector contributing to the shaping of future innovations and development. Industrial events act as a marketplace, but rather than seeing them as temporary or isolated activities, they can be understood as cyclical clusters. This is a multidisciplinary book written by an international group of leading academics, offering a wide range of case studies that feature countries such as the United Kingdom, United States of America, Japan, South Korea, Saudi Arabia, Australia and New Zealand. It will appeal to students and researchers in the fields of cultural studies, history, tourism, sociology, economics and management
Tourism, Health, Wellbeing and Protected Areas by
Around the world, there is mounting evidence that parks and protected areas contribute to a healthy civil society, thus increasing the economic importance of cultural and nature-based tourism. Operating at the intersection of business and the environment, tourism can improve human health and wellbeing as well as serve as a catalyst for increasing appreciation and stewardship of the natural world. While the revenues from nature-based activities help to make the case for investing in park and protected area management; the impacts they have need to be carefully managed, so that visitors do not destroy the natural wonders that attracted them to a destination in the first place. This book features contributions from tourism and recreation researchers and practitioners exploring the relationship between tourism, hospitality, protected areas, livelihoods and both physical and emotional human wellbeing. The book includes sections focused on theory, policy and practice, and case studies, to inform and guide industry decisions to address real-world problems and proactively plan for a sustainable and healthy future. Key features: Case studies discussing best practices for park and protected area tourism development Multi-disciplinary approach to the study of nature-based tourism Innovative approaches including SME within protected destinations
Tourism, health, wellbeing and protected areas by Exhibitions, trade fairs and industrial events by research methods for leisure, recreation and tourism by Advances in hospitality and leisure by Leisure, sport and tourism, politics policy and planning by Heritage, tourism and race: the other side of leisure by Principles and practice of sport management by Active sport tourism: global insights and future directions by The Routledge handbook of popular culture and tourism by Advances in Hospitality and Leisure by
Advances in Hospitality and Leisure delivers refreshing insights from a host of scientific studies in the domains of hospitality, leisure and tourism. It provides a platform to galvanize thoughts on contemporary issues and merging trends essential to theory advancement as well as professional practices from a global perspective. The main focus of this journal is to transcend the innovative methods of inquiry so as to inspire new research topics that are vital and have been in large neglected. This journal is keen to address the needs of the populace having interests in disseminating ideas, concepts and theories derived from scholarly investigations. Potential readers may retrieve useful texts to outline new research agendas, suggest viable topics for a dissertation work, and augment the knowledge of the subjects of interest.
Tourism Recreation and Regional Development Perspectives from France and Abroad by
Bringing together scholars from the fields of planning, economics, sociology, management studies and geography, this book examines cross-cutting issues in tourism and recreation with the aim of developing an extended view of leisure time. Focusing mainly on France with comparison to the experience of Northern and Southern European countries and North America, it combines a diverse range of case studies to address issues such as contrasting rural dynamics, changing public policies, sustainable development imperatives, evolving user behaviour and increasingly diverse recreation activities and stakeholder organization.
Tourism Ethics by
This book remains the most in-depth large-scale introductory text on ethics as applied to tourism, examining the deep theoretical aspects of how human nature applies to tourism. It explores theory from a number of different disciplines, provides an overview of work on moral reasoning and development, and weaves together theory with real-world tourism ethics problems and issues. The new edition of this landmark volume has been reworked and updated to take into account important works published since the first edition, including more than 100 new references on ethics and tourism ethics, and to engage more with 20th century theorists in philosophy. It continues to be an important text for students and researchers in tourism, recreation and leisure studies, geography, environmental studies and business.
Entrepreneurship in Tourism by
The development of tourism has historically been characterised by enterprising individuals. Small businesses are the backbone of the tourism and hospitality industry. However, entrepreneurship and the entrepreneurial process have long been marginal topics within tourism scholarship. This is a critical, yet accessible, introduction to the subject. Structured into twelve chapters, this book takes an intuitive step-by-step progression through entrepreneurship in tourism: context, theoretical perspectives and definitions; the entrepreneurial process from concept to reality to growth, policy context and future directions. Featuring learning outcomes, 'reflective practice' activities and a range of international case studies that encourage critical thinking and practical applications, this is essential reading for anyone studying tourism degree programmes at undergraduate and graduate level.
Entrepreneurship by
Entrepreneurship, by Robert Hisrich, Michael Peters and Dean Shepherdhas been designed to clearly instruct students on the process of formulating, planning, and implementing a new venture. Students are exposed to detailed descriptions of 'how to' embark on a new venture in a logical manner. Comprehensive cases at the end of the text have been hand-picked by the authors to go hand-in-hand with chapter concepts. The superb author team of Hisrich, Peters, and Shepherd draw from their distinct backgrounds to create a book that addresses the dynamics of today's entrepreneurial challenges. From Bob Hisrich's expertise in global entrepreneurship to Mike Peter's background as a both a real-life entrepreneur and academic to Dean Shepherd's current research on cognition and entrepreneurial mindset, this book balances the crucial line between modern theory and practice.
The SAGE Handbook of Small Business and Entrepreneurship by
The SAGE Handbook of Small Business and Entrepreneurship offers state-of-the-art chapters on all aspects of this rapidly-evolving discipline. Original contributions from the best international scholars map the development of Entrepreneurship as an academic field, explore its key current debates and research methods, and also consider its future directions. Part One: The People and the Entrepreneurial Processes Part Two: Entrepreneurship and Small Business Management and Organization Part Three: Entrepreneurial Milieu Part Four: Researching Small Business Entrepreneurship This handbook will be the leading reference book for Entrepreneurship academics and researchers, as well as those from other associated disciplines including business and management, psychology, marketing, sociology and anthropology.
The Entrepreneur by
This book presents the economic theories with regards to the entrepreneur of yesterday and those of more recent years, on which issue research has been developing exponentially since the last third of the 20th Century. Much of this book will be devoted to contemporary theories. This presentation of economic theories of the entrepreneur leads us to wonder about the structural development of the free enterprise system in the short and the long term. The proliferation of entrepreneurial initiatives leads in effect to a profound transformation of modes of production and work, for example under the current phenomenon of uberization economy.
Entrepreneurship in Tourism and Hospitality by Entrepreneurship in Tourism and Hospitality by Entrepreneurship by Entrepreneurship in tourism. by The sage handbook of small business and entrepreneurship by 
The SAGE Handbook of Small Business and Entrepreneurship by
The SAGE Handbook of Small Business and Entrepreneurship offers state-of-the-art chapters on all aspects of this rapidly-evolving discipline. Original contributions from the best international scholars map the development of Entrepreneurship as an academic field, explore its key current debates and research methods, and also consider its future directions. Part One: The People and the Entrepreneurial Processes Part Two: Entrepreneurship and Small Business Management and Organization Part Three: Entrepreneurial Milieu Part Four: Researching Small Business Entrepreneurship This handbook will be the leading reference book for Entrepreneurship academics and researchers, as well as those from other associated disciplines including business and management, psychology, marketing, sociology and anthropology.
The Entrepreneur by
This book presents the economic theories with regards to the entrepreneur of yesterday and those of more recent years, on which issue research has been developing exponentially since the last third of the 20th Century. Much of this book will be devoted to contemporary theories. This presentation of economic theories of the entrepreneur leads us to wonder about the structural development of the free enterprise system in the short and the long term. The proliferation of entrepreneurial initiatives leads in effect to a profound transformation of modes of production and work, for example under the current phenomenon of uberization economy.
Philippine tourism laws : a comprehensive guide to studying laws relevant to the Philippine tourisn industry by 
Hospitality Law by
Hospitality Law, Third Edition provides the legal understanding that ensures both the safety of guests and the success of the hospitality operation. This practical resource gives you a common sense approach grounded in essential principles rather than an encyclopedic knowledge of the law. Vivid scenarios and real-life case studies show these principles in action in recognizable hospitality settings. With comprehensive coverage ranging from foodservice to employee contracts, insurance to international terrorism, this Third Edition features new and revised content reflecting the latest factors at work in today's hospitality industry.
Human Resources Management in the Hospitality Industry by
Human Resources Management in the Hospitality Industry, 2nd Edition helps today's hospitality professional be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employees' attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities.
Tourism, Hospitality and the law by Hotel Related laws by Business laws and regulations by Legal aspects in tourism and hospitality by Philippine tourism laws : a comprehensive guide to studying laws relevant to the Philippine tourism industry by 
IT auditing : using controls to protect information assets by
Secure Your Systems Using the Latest IT Auditing Techniques
Fully updated to cover leading-edge tools and technologies, IT Auditing: Using Controls to Protect Information Assets, Third Edition explains, step by step, how to implement a successful, enterprise-wide IT audit program. New chapters on auditing cybersecurity programs, big data and data repositories, and new technologies are included. This comprehensive guide describes how to assemble an effective IT audit team and maximize the value of the IT audit function. In-depth details on performing specific audits are accompanied by real-world examples, ready-to-use checklists, and valuable templates. Standards, frameworks, regulations, and risk management techniques are also covered in this definitive resource.
• Build and maintain an internal IT audit function with maximum effectiveness and value
• Audit entity-level controls and cybersecurity programs
• Assess data centers and disaster recovery
• Examine switches, routers, and firewalls
• Evaluate Windows, UNIX, and Linux operating systems
• Audit Web servers and applications
• Analyze databases and storage solutions
• Review big data and data repositories
• Assess end user computer devices, including PCs and mobile devices
• Audit virtualized environments
• Evaluate risks associated with cloud computing and outsourced operations
• Drill down into applications and projects to find potential control weaknesses
• Learn best practices for auditing new technologies
• Use standards and frameworks, such as COBIT, ITIL, and ISO
• Understand regulations, including Sarbanes-Oxley, HIPAA, and PCI
• Implement proven risk management practices
Marketing for Tourism, Hospitality and Events by
Framed within basic marketing principles, Marketing for Tourism, Hospitality & Events highlights the global shift in tourism demographics today, placing a particular emphasis on the role of digital technology and its impact on travel products and services. Covering developments across a broad range of topics such as contemporary tourism marketing, understanding today′s consumer, and the importance of public relations and personal selling, key industry changes are captured throughout the text. ′Lessons from a Marketing Guru′ feature personal insights from real world practitioners, and ′Digital Spotlights′ highlight the ways in which social media and the Internet have transformed tourism, hospitality and events the world over. These features are further enhanced by ′Marketing in Action′ case-studies in each chapter that highlight the international realities of tourism, hospitality and events marketing in practice. These include: Spiritual Tourism in Tamil Nadu, India Social media listening at Marriott's headquarters in Hong Kong The Deer Hunt Festival in Winneba, Ghana Music-themed hotels in Prague, Amsterdam, Berlin and Mexico The promotion of Hawaii through film and television Dark Tourism in Vietnam The book is complemented by a companion website featuring a range of tools and resources for lecturers and students, including PowerPoint slides, an instructor manual, a test bank of multiple choice questions and author-curated video links to make the examples in each chapter come to life. Ideal for undergraduate and postgraduate students looking for an introductory text to marketing for tourism, hospitality and events.
Routledge Handbook of Hospitality Marketing by
This handbook analyzes the main issues in the field of hospitality marketing by focusing on past, present and future challenges and trends from a multidisciplinary global perspective. The book uniquely combines both theoretical and practical approaches in debating some of the most important marketing issues faced by the hospitality industry. Parts I and II define and examine the main hospitality marketing concepts and methodologies. Part III offers a comprehensive review of the development of hospitality marketing over the years. The remaining parts (IV-IX) address key cutting-edge marketing issues such as innovation in hospitality, sustainability, social media, peer-to-peer applications, Web 3.0 etc. in a wide variety of hospitality settings. In addition, this book provides a platform for debate and critical evaluation that enables the reader to learn from the industry's past mistakes as well as future opportunities. The handbook is international in its constitution as it attempts to examine marketing issues, challenges and trends globally, drawing on the knowledge of experts from around the world. Because of the nature of hospitality, which often makes it inseparable from other industries such as tourism, events, sports and even retail, the book has a multidisciplinary approach that will appeal to these disciplines as well as others including management, human resources, technology, consumer behavior and anthropology.
Marketing for hospitality and tourism by Marketing for Sustainable Tourism by
Tourism marketing has typically been seen as exploitative and fuelling hedonistic consumerism. Sustainability marketing can, however, use marketing skills and techniques to good purpose, by understanding market needs, designing more sustainable products and identifying more persuasive methods of communication to bring behavioural change. This book summarises the latest research on the theories, methods and results of marketing that seeks to make tourist destinations better places to live in, and better places to visit. It shares evidence on the motivations, mechanisms and barriers that businesses encounter, and on successes in changing consumer behaviour and pursuing sustainability goals. Particular attention is given to the methodologies of sustainable tourism marketing, to the subject's breadth and complexity, and to its many innovations. Further research is called for to fully understand what contextual aspects influence these pro-sustainability interventions to achieve which outcomes in other settings, in order to validate some of the exploratory studies discussed, and establish the feasibility of scaling up pilot studies for more general use. This book was originally published as a special issue of the Journal of Sustainable Tourism.
Basic understanding to hospitality and tourism marketing within IMC by Rural Tourism and Enterprise by
Marketing and management processes across industries can be very similar, but contexts vary where political intervention, public interest and local sustainability are involved. The rural business setting is especially intricate due to the assortment of different business opportunities, ranging from traditional agriculture, to tourism enterprise and even high-tech business. This important new textbook on the subject: - Examines key issues affecting rural enterprise and tourism - Explores the breadth of rural enterprise management and marketing across both developed and developing economies - Discusses strategies for business growth within a rural setting, such as knowledge development, proper planning and innovation - Uses a mix of case studies and theoretical content specifically selected to appeal to both student and practitioner readers Including pedagogical features and full colour throughout, this new textbook provides an engaging and thought-provoking resource for students and practitioners of tourism, rural business and related industries.
Destination Marketing by
Destination Marketing offers the reader an integrated and comprehensive overview of the key challenges and constraints facing destination marketing organisations (DMOs) and how destination marketing can be planned, implemented and evaluated to achieve successful destination competitiveness. This new second edition has been revised and updated to include: new slimline 15-chapter structure new chapters on Destination Competitiveness and Technology new and updated case studies throughout, including emerging markets new content on social media marketing in destination marketing organisations and sustainable destination marketing additional online resources for lecturers and students including PowerPoint slides, quizzes and discussion questions. It is written in an engaging style and applies theory to a range of tourism destinations at the consumer, business, national and international level by using topical examples.
Entrepreneurship in Tourism by
The development of tourism has historically been characterised by enterprising individuals. Small businesses are the backbone of the tourism and hospitality industry. However, entrepreneurship and the entrepreneurial process have long been marginal topics within tourism scholarship. This is a critical, yet accessible, introduction to the subject. Structured into twelve chapters, this book takes an intuitive step-by-step progression through entrepreneurship in tourism: context, theoretical perspectives and definitions; the entrepreneurial process from concept to reality to growth, policy context and future directions. Featuring learning outcomes, 'reflective practice' activities and a range of international case studies that encourage critical thinking and practical applications, this is essential reading for anyone studying tourism degree programmes at undergraduate and graduate level.
The Analytic Hospitality Executive by
Targeted analytics to address the unique opportunities in hospitality and gaming The Analytic Hospitality Executive helps decision makers understand big data and how it can drive value in the industry. Written by a leading business analytics expert who specializes in hospitality and travel, this book draws a direct link between big data and hospitality, and shows you how to incorporate analytics into your strategic management initiative. You'll learn which data types are critical, how to identify productive data sources, and how to integrate analytics into multiple business processes to create an overall analytic culture that turns information into insight. The discussion includes the tools and tips that help make it happen, and points you toward the specific places in your business that could benefit from advanced analytics. The hospitality and gaming industry has unique needs and opportunities, and this book's targeted guidance provides a roadmap to big data benefits. Like most industries, the hospitality and gaming industry is experiencing a rapid increase in data volume, variety, and velocity. This book shows you how to corral this growing current, and channel it into productive avenues that drive better business. Understand big data and analytics Incorporate analytics into existing business processes Identify the most valuable data sources Create a strategic analytic culture that drives value Although the industry is just beginning to recognize the value of big data, it's important to get up to speed quickly or risk losing out on benefits that could drive business to greater heights. The Analytic Hospitality Executive provides a targeted game plan from an expert on the inside, so you can start making your data work for you.
Tourism marketing by Emerging innovative marketing strategies in the tourism by Tourism and hospitality marketing by The routledge handbook of hospitality marketing by Marketing for hospitality and tourism by 
The New Rules of Marketing and PR by
The international bestseller--now in a new edition When it comes to marketing, anything goes in the Digital Age, right? Well, not quite. While marketing and public relations tactics do seem to change overnight, every smart businessperson knows that it takes a lot more than the 'next big thing.' The New Rules of Marketing & PR is an international bestseller with more than 375,000 copies sold in twenty-nine languages. In the latest edition of this pioneering guide to the future of marketing, you'll get a step-by-step action plan for leveraging the power of the latest approaches to generating attention for your idea or your business. You'll learn how get the right information to the right people at the right time--at a fraction of the cost of traditional advertising. The Internet continues to change the way people communicate and interact with each other, and if you're struggling to keep up with what's trending in social media, online videos, apps, blogs, or more, your product or service is bound to get lost in the ether. In The New Rules of Marketing & PR, you'll get access to the tried-and-true rules that will keep you ahead of the curve when using the latest and greatest digital spaces to their fullest PR, marketing, and customer-communications potential. Keeping in mind that your audience is savvy and crunched for time, this essential guide shows you how to cut through the online clutter to ensure that your message gets seen and heard. Serves as the ideal resource for entrepreneurs, business owners, marketers, PR professionals, and non-profit managers Offers a wealth of compelling case studies and real-world examples Includes information on new platforms including Facebook Live and Snapchat Shows both small and large organizations how to best use Web-based communication Finally, everything you need to speak directly to your audience and establish a personal link with those who make your business work is in one place.
Promotional Marketing by
In today's connected world, promotion is fundamental to everything we do to drive business. This is a new edition of an established book, updated with the latest research on the shopper/buyer and how to reach their 'tipping point' when the decision to buy is made, now covering mobile, online and bricks-and-mortar sales and marketing. This book clarifies why a focus on the customer is key, and how to communicate with them from even before they discover a want or need, to the point of purchase and after. The author of this important book explains how and when to use suppliers (agencies, printers, insurers, etc.) for promotions of all types, including advertising (outdoor, on websites and in print), experiential marketing (road and trade shows, exhibitions, merchandising) and sales promotions (in-store/web and mobile promotion offers). Processes describe and explain how to implement promotional marketing to achieve business objectives. Promotional Marketing is a practitioner guide to sales and marketing for agencies, entrepreneurs and small businesses and those seeking a career in retail. It is packed with real-life and award-winning case studies and practical briefs (NatWest, Diageo, Sainsbury's, Shell and Radisson, for example) as a starter for when the client needs a creative answer yesterday! It is also tuned to those studying, providing a chapter on how marketing and sales fit into business.
Marketing Essentials for Independent Lodgings by
Marketing a small, independently owned lodging business can be difficult. Marketing Essentials for Independent Lodgings outlines how to get a business's name out there, attract consumers, and navigate the dicey world of social media and an online presence. Descriptions of traveler demographics, how to get the word out about a property, and how to make a property unique are all talked about at length. The goal of this book is to help small lodgings flourish, and it does so by including lists of actions that can be taken this week, this month, or this year to help positively impact the bottom line. Also included is a specific marketing outline that can be adapted to an individual business, giving business owners a timeline and plan they can follow.
Children in Hospitality and Tourism by
This book works to fill a serious gap in tourism and hospitality research - children as future consumers. For decades, researchers and industry practitioners alike have overlooked and undervalued the significance of children's perspectives and their influence as decision-makers. However, the United Nations Convention on the Rights of the Child (1989) emphasizes that children have the right to participate in matters that affect them. With this in mind, the contributors to this edited collection draw attention to children as thinkers, actors and transformers of the future of the tourism and hospitality industry. Through a mix of conceptual and empirical chapters, the book collectively supports an overarching theme: the empowerment of children as present and future consumers should be a core component of any sustainable tourism initiative. Towards this goal, the chapters herein represent internationally diverse perspectives and offer a number of innovative recommendations to the industry's practitioners.
Risk and Hazard Management for Festivals and Events by
Events of all types are produced every day for all manner of purposes, attracting all sorts of people. To provide a safe and secure setting in which people gather is imperative. Event risk and hazard management must be fully integrated into all event plans and throughout the event management process. Hazard management is the planning process required for the effective management of potential adverse incidents and areas of uncertainty. It involves intensive, detailed planning and cooperation to apply control systems to minimise hazards associated with venues, outdoor sites, work procedures, facilities, equipment and crowds of spectators. It involves planning for emergencies and security, and compliance with legal constraints and requirements. Risk and Hazard Management for Festivals and Events provides students with a comprehensive, fully integrated planning and management mechanism that can be applied to events of all types and size. The Event Safety Management System provides guidelines and processes for proactive methods to identify, assess and control hazardous conditions and practices. The system incorporates design of festival venues and sites, and unites the operational functions of crowd control, communications, security, terrorism prevention processes and emergency response protocols.　　　　 Explanation of the causes of crowd disasters and studies into crowd behaviour are supported with international case studies. Written in an accessible, practical way, this book is essential reading for all events students and event managers.
Trends in Food Safety and Protection by
Trends in Food Safety and Protection explores the recent developments and ongoing research in the field of food safety and protection. The book covers improvements in the existing techniques and implementation of novel analytical methods for detecting and characterizing foodborne pathogens.
Risk and Safety Challenges for Religious Tourism and Events by
Travellers today face many challenges from risk and safety issues. Focusing in particular on risk and safety issues faced by visitors to holy sites, this book looks at the unique challenges raised, where annual religious festivals are commemorated with mass gatherings lasting for days and large crowds require detailed disaster management plans. Beginning with a general section on risk management, covering areas such as disaster management, terrorism, crime and security, the book then delves deeper into specific issues and challenges. It reviews important topics such as understanding the behaviour of crowds, how to perform a risk assessment for a sacred space, and travelling in what some would regard as an increasingly hostile world. Examining critically all risk and safety challenges in this area of management, the book: - Includes a full section of global case studies, as well as discussion questions for each chapter, encouraging readers to translate theory into good practice. - Offers critical thinking on risk, vulnerability and long-term development for mass gatherings. - Covers the importance of disaster management practices and offers practical advice for ensuring attendees' safety. Mitigating risk at mass gathering events and festivals is an area that still needs further research, but this book brings together current thought and provides a valuable reference for those studying religion, tourism and events, as well as event organizers, emergency and hospital services, and local authorities.
The Challenges of catastrophe risk management by Strategic risk management : new tools for competitive advantage in an uncertain age by Techniques for disaster risk management and mitigations. by Risk management as applied to safety, security and sanitation by The future of risk management by 
Food safety and quality law: a transnational perspective by
Table of Contents; Dedication; Foreword; Chapter I. FOOD AND ITS LAW: AN OVERVIEW OF THE CONFERENCE; Chapter II. CONSTITUTIONAL ASPECTS OF FOOD SECURITY AND SAFETY; Chapter III. FROM LEGISLATION TO FOOD LAW: THE NEW ACTORS; Chapter IV. TRANSPARENCIES, CERTAINTIES AND SAFETY OF AGRI-FOOD PRODUCTS AND MARKETS: CORRELATIONS AND FUNCTIONS; Chapter V. LABELLING AND OBLIGATIONS TO PROVIDE INFORMATION: THE NEW DISCIPLINE; Chapter VI. FOOD QUALITY AND "TERROIR" FROM THE PERSPECTIVE OF ADMINISTRATIVE COURTS.
Chapter VII. MAPPING A META-FRAMEWORK FOR GLOBAL FOOD SAFETY GOVERNANCE: NATIONAL, INTERNATIONAL, AND TRANSNATIONAL DIMENSIONSChapter VIII. FOOD SECURITY FROM THE US PERSPECTIVE; THE AUTHORS.
Strategic Risk Management by
This book presents a new approach to risk management that enables executives to think systematically and strategically about future risks and deal proactively with threats to their competitive advantages in an ever more volatile, uncertain, complex, and ambiguous world. Organizations typically manage risks through traditional tools such as insurance and risk mitigation; some employ enterprise risk management, which looks at risk holistically throughout the organization. But these tools tend to focus organizational attention on past actions and compliance. Executives need to tackle risk head-on as an integral part of their strategic planning process, not by looking in the rearview mirror. Strategic Risk Management (SRM) is a forward-looking approach that helps teams anticipate events or exposures that fundamentally threaten or enhance a firm's position. The authors, experts in both business strategy and risk management, define strategic risks and show how they differ from operational risks. They offer a road map that describes architectural elements of SRM (knowledge, principles, structures, and tools) to show how leaders can integrate them to effectively design and implement a future-facing SRM program. SRM gives organizations a competitive advantage over those stuck in outdated risk management practices. For the first time, it enables them to look squarely out the front windshield.
The Future of Risk Management by
Whether man-made or naturally occurring, large-scale disasters can cause fatalities and injuries, devastate property and communities, savage the environment, impose significant financial burdens on individuals and firms, and test political leadership. Moreover, global challenges such as climate change and terrorism reveal the interdependent and interconnected nature of our current moment: what occurs in one nation or geographical region is likely to have effects across the globe. Our information age creates new and more integrated forms of communication that incur risks that are difficult to evaluate, let alone anticipate. All of this makes clear that innovative approaches to assessing and managing risk are urgently required. When catastrophic risk management was in its inception thirty years ago, scientists and engineers would provide estimates of the probability of specific types of accidents and their potential consequences. Economists would then propose risk management policies based on those experts' estimates with little thought as to how this data would be used by interested parties. Today, however, the disciplines of finance, geography, history, insurance, marketing, political science, sociology, and the decision sciences combine scientific knowledge on risk assessment with a better appreciation for the importance of improving individual and collective decision-making processes. The essays in this volume highlight past research, recent discoveries, and open questions written by leading thinkers in risk management and behavioral sciences. The Future of Risk Management provides scholars, businesses, civil servants, and the concerned public tools for making more informed decisions and developing long-term strategies for reducing future losses from potentially catastrophic events. Contributors: Mona Ahmadiani, Joshua D. Baker, W. J. Wouter Botzen, Cary Coglianese, Gregory Colson, Jeffrey Czajkowski, Nate Dieckmann, Robin Dillon, Baruch Fischhoff, Jeffrey A. Friedman, Robin Gregory, Robert W. Klein, Carolyn Kousky, Howard Kunreuther, Craig E. Landry, Barbara Mellers, Robert J. Meyer, Erwann Michel-Kerjan, Robert Muir-Wood, Mark Pauly, Lisa Robinson, Adam Rose, Paul J. H. Schoemaker, Paul Slovic, Phil Tetlock, Daniel Västfjäll, W. Kip Viscusi, Elke U. Weber, Richard Zeckhauser.
Risk Management by
This book is the English edition of the German third edition, which has proven to be a standard work on the subject of risk management. The English edition extends the scope of use to the English-language bachelor's and master's degree courses in economics and for potential use (especially as a reference work) in the professional practice of risk management. The subject of the book is company-wide risk management based on the Value at Risk concept. This includes quantitative and qualitative risk measurement, risk analysis based on the RoRaC and various management tools for risk control. Other topics covered are the peculiarities of the various risk types, e.g. risk management of the effects of climate change, the global financial crisis and risk reporting. The book is rounded off by a comprehensive case study, in which all aspects are summarized. The volume is thus an indispensable standard work for students and practitioners.
Information Security Risk Management for ISO 27001/ISO 27002 by
Protect your information assets with effective risk management In today's information economy, the development, exploitation and protection of information and associated assets are key to the long-term competitiveness and survival of corporations and entire economies. The protection of information and associated assets - information security - is therefore overtaking physical asset protection as a fundamental corporate governance responsibility. Information security management system requirements ISO 27000, which provides an overview for the family of international standards for information security, states that "An organisation needs to undertake the following steps in establishing, monitoring, maintaining and improving its ISMS ...] assess information security risks and treat information security risks". The requirements for an ISMS are specified in ISO 27001. Under this standard, a risk assessment must be carried out to inform the selection of security controls, making risk assessment the core competence of information security management and a critical corporate discipline. Plan and carry out a risk assessment to protect your information Information Security Risk Management for ISO 27001 / ISO 27002 Provides information security and risk management teams with detailed, practical guidance on how to develop and implement a risk assessment in line with the requirements of ISO 27001. Draws on national and international best practice around risk assessment, including BS 7799-3:2017 (BS 7799-3). Covers key topics such as risk assessment methodologies, risk management objectives, information security policy and scoping, threats and vulnerabilities, risk treatment and selection of controls. Includes advice on choosing risk assessment software. Ideal for risk managers, information security managers, lead implementers, compliance managers and consultants, as well as providing useful background material for auditors, this book will enable readers to develop an ISO 27001-compliant risk assessment framework for their organisation and deliver real, bottom-line business benefits. Buy your copy today About the authors Alan Calder is the Group CEO of GRC International Group plc, the AIM-listed company that owns IT Governance Ltd. Alan is an acknowledged international cyber security guru and a leading author on information security and IT governance issues. He has been involved in the development of a wide range of information security management training courses that have been accredited by IBITGQ (International Board for IT Governance Qualifications). Alan has consulted for clients in the UK and abroad, and is a regular media commentator and speaker. Steve G Watkins is an executive director at GRC International Group plc. He is a contracted technical assessor for UKAS - advising on its assessments of certification bodies offering ISMS/ISO 27001 and ITSMS/ISO 20000-1 accredited certification. He is a member of ISO/IEC JTC 1/SC 27, the international technical committee responsible for information security, cyber security and privacy standards, and chairs the UK National Standards Body's technical committee IST/33 (information security, cyber security and privacy protection) that mirrors it. Steve was an active member of IST/33/-/6, which developed BS 7799-3.
Handbook of System Safety and Security by
Handbook of System Safety and Security: Cyber Risk and Risk Management, Cyber Security, Adversary Modeling, Threat Analysis, Business of Safety, Functional Safety, Software Systems, and Cyber Physical Systems presents an update on the world's increasing adoption of computer-enabled products and the essential services they provide to our daily lives. The tailoring of these products and services to our personal preferences is expected and made possible by intelligence that is enabled by communication between them. Ensuring that the systems of these connected products operate safely, without creating hazards to us and those around us, is the focus of this book, which presents the central topics of current research and practice in systems safety and security as it relates to applications within transportation, energy, and the medical sciences. Each chapter is authored by one of the leading contributors to the current research and development on the topic. The perspective of this book is unique, as it takes the two topics, systems safety and systems security, as inextricably intertwined. Each is driven by concern about the hazards associated with a system's performance. Presents the most current and leading edge research on system safety and security, featuring a panel of top experts in the field Includes several research advancements published for the first time, including the use of 'goal structured notation' together with a 'judgment calculus' and their automation as a 'rule set' to facilitate systems safety and systems security process execution in compliance with existing standards Presents for the first time the latest research in the field with the unique perspective that systems safety and systems security are inextricably intertwined Includes coverage of systems architecture, cyber physical systems, tradeoffs between safety, security, and performance, as well as the current methodologies and technologies and implantation practices for system safety and security
The Failure of Risk Management by
A practical guide to adopting an accurate risk analysis methodology The Failure of Risk Management provides effective solutionstosignificantfaults in current risk analysis methods. Conventional approaches to managing risk lack accurate quantitative analysis methods, yielding strategies that can actually make things worse. Many widely used methods have no systems to measure performance, resulting in inaccurate selection and ineffective application of risk management strategies. These fundamental flaws propagate unrealistic perceptions of risk in business, government, and the general public. This book provides expert examination of essential areas of risk management, including risk assessment and evaluation methods, risk mitigation strategies, common errors in quantitative models, and more. Guidance on topics such as probability modelling and empirical inputs emphasizes the efficacy of appropriate risk methodology in practical applications. Recognized as a leader in the field of risk management, author Douglas W. Hubbard combines science-based analysis with real-world examples to present a detailed investigation of risk management practices. This revised and updated second edition includes updated data sets and checklists, expanded coverage of innovative statistical methods, and new cases of current risk management issues such as data breaches and natural disasters. Identify deficiencies in your current risk management strategy and take appropriate corrective measures Adopt a calibrated approach to risk analysis using up-to-date statistical tools Employ accurate quantitative risk analysis and modelling methods Keep pace with new developments in the rapidly expanding risk analysis industry Risk analysis is a vital component of government policy, public safety, banking and finance, and many other public and private institutions. The Failure of Risk Management: Why It's Broken and How to Fix It is a valuable resource for business leaders, policy makers, managers, consultants, and practitioners across industries.
Rethinking Risk Management by
Risk management has become a key factor of successful organizations. Despite risk management's importance, outdated and inappropriate ideas about how to manage risk dominate. This book challenges existing paradigms of risk management and provides readers with new concepts and tools for the current dynamic risk management environment. The framework for the book is a series of questions that allows for an interesting and thought-provoking look at current ideas and forward-looking concepts. This book, intended for senior managers, directors, risk managers, students of risk management, and all others who need to be concerned about risk management and strategy, provides a solid base for not only understanding current best practice in risk management, but also the conceptual tools for exploiting emerging risk management technologies, metrics, regulations, and ideas. The central thesis is that risk management is a value-adding activity that all types of organizations, public, private as well as not-for-profit, can use for competitive advantage and maximum effectiveness.
Enterprise Security Risk Management by
As a security professional, have you found that you and others in your company do not always define "security" the same way? Perhaps security interests and business interests have become misaligned. Brian Allen and Rachelle Loyear offer a new approach: Enterprise Security Risk Management (ESRM). By viewing security through a risk management lens, ESRM can help make you and your security program successful. In their long-awaited book, based on years of practical experience and research, Brian Allen and Rachelle Loyear show you step-by-step how Enterprise Security Risk Management (ESRM) applies fundamental risk principles to manage all security risks. Whether the risks are informational, cyber, physical security, asset management, or business continuity, all are included in the holistic, all-encompassing ESRM approach which will move you from task-based to risk-based security. How is ESRM familiar? As a security professional, you may already practice some of the components of ESRM. Many of the concepts - such as risk identification, risk transfer and acceptance, crisis management, and incident response - will be well known to you. How is ESRM new? While many of the principles are familiar, the authors have identified few organizations that apply them in the comprehensive, holistic way that ESRM represents - and even fewer that communicate these principles effectively to key decision-makers. How is ESRM practical? ESRM offers you a straightforward, realistic, actionable approach to deal effectively with all the distinct types of security risks facing you as a security practitioner. ESRM is performed in a life cycle of risk management including: Asset assessment and prioritization. Risk assessment and prioritization. Risk treatment (mitigation). Continuous improvement. Throughout Enterprise Security Risk Management: Concepts and Applications, the authors give you the tools and materials that will help you advance you in the security field, no matter if you are a student, a newcomer, or a seasoned professional. Included are realistic case studies, questions to help you assess your own security program, thought-provoking discussion questions, useful figures and tables, and references for your further reading. By redefining how everyone thinks about the role of security in the enterprise, your security organization can focus on working in partnership with business leaders and other key stakeholders to identify and mitigate security risks. As you begin to use ESRM, following the instructions in this book, you will experience greater personal and professional satisfaction as a security professional - and you'll become a recognized and trusted partner in the business-critical effort of protecting your enterprise and all its assets.
Food and Drink - Good Manufacturing Practice by
The latest updated edition of the market-leading guide to Good Manufacturing Practice (GMP) in the food and drink industry This all-new, 7th edition of Food and Drink - Good Manufacturing Practice: A Guide to its Responsible Management features a wealth of new information reflecting changes in the industry and advances in science that have occurred since the publication of the last edition back in 2013. They include topics such as: Food Safety Culture, Food Crime and Food Integrity Management Systems, Food Crime Risk Assessment including vulnerability risk assessment and Threat Analysis Critical Control Point (TACCP), Security and Countermeasures, Food Toxins, Allergens and Risk Assessment, Provenance and authenticity, Electronic and digital traceability technologies, Worker Welfare Standards; Smart Packaging, Food Donation Controls and Animal Food Supply, Safety Culture; Provenance and integrity testing and Sustainability Issues. In addition to the new topics mentioned above, Food and Drink - Good Manufacturing Practice, 7th Edition offers comprehensive coverage of information in chapters on Quality Management System; Hazard Analysis Critical Control Point (HACCP); Premises and Equipment; Cleaning and Sanitation; Product Control, Testing and Inspection; Heat Preserved Foods; Frozen Foods; Foods for Catering and Vending Operations; and much more. Comprises both general guidance and food sector-specific requirements for good manufacturing practice Incorporates all the most recent developments and changes in UK and EU law Provides a readable and accessible reference for busy managers in the food industry Food and Drink - Good Manufacturing Practice: A Guide to its Responsible Management, 7th Edition is a valuable reference for anyone in a managerial or technical capacity concerned with the manufacture, storage, and distribution of food and drink. The book is also a "must -read" for the recommended reading lists for food science, food technology and food policy undergraduate and postgraduate studies. IFST - the Institute of Food Science and Technology is the leading qualifying body for food professionals in Europe and the only professional qualifying body in the UK concerned with all aspects of food science and technology.
Read Online Download Book Add to Bookshelf Share Link to Book Cite Book How to Open & Operate a Financially Successful Specialty Retail & Gourmet Foods Shop by Philippine culture and tourism geography by The SAGE handbook of historical geography by Philippine tourism, geography and culture by Language and tourism in post-colonial setting by Routledge handbook of the contemporary Philippines by IT auditing : using controls to protect information assets by
Secure Your Systems Using the Latest IT Auditing Techniques
Fully updated to cover leading-edge tools and technologies, IT Auditing: Using Controls to Protect Information Assets, Third Edition explains, step by step, how to implement a successful, enterprise-wide IT audit program. New chapters on auditing cybersecurity programs, big data and data repositories, and new technologies are included. This comprehensive guide describes how to assemble an effective IT audit team and maximize the value of the IT audit function. In-depth details on performing specific audits are accompanied by real-world examples, ready-to-use checklists, and valuable templates. Standards, frameworks, regulations, and risk management techniques are also covered in this definitive resource.
• Build and maintain an internal IT audit function with maximum effectiveness and value
• Audit entity-level controls and cybersecurity programs
• Assess data centers and disaster recovery
• Examine switches, routers, and firewalls
• Evaluate Windows, UNIX, and Linux operating systems
• Audit Web servers and applications
• Analyze databases and storage solutions
• Review big data and data repositories
• Assess end user computer devices, including PCs and mobile devices
• Audit virtualized environments
• Evaluate risks associated with cloud computing and outsourced operations
• Drill down into applications and projects to find potential control weaknesses
• Learn best practices for auditing new technologies
• Use standards and frameworks, such as COBIT, ITIL, and ISO
• Understand regulations, including Sarbanes-Oxley, HIPAA, and PCI
• Implement proven risk management practices
Tourism Management in Warm-Water Island Destinations by
Warm-water islands are a cohesive group of islands distinguished by their geography and remoteness, history as former colonial territories, and dependence on external stakeholders for their economic and social development. Warm-water island destinations also have a year-round tourism industry. These island tourism destinations are facing unprecedented adjustment challenges in the wake of increasing globalization and susceptibility to external shocks, and are in search of appropriate policy responses to that globalization. It is critical for small islands to understand how these challenges affect tourism performance and how they impact their residents. Tourism Management in Warm-water Island Destinations unearths the critical aspects that contribute to tourism development and growth in islands. Particular emphasis is placed on destinations such as the Caribbean, with lessons learned that are applicable to other island tourism contexts in the Mediterranean, Indian Ocean and the Pacific. · Presents emerging research themes and methodology; · Provides insight into factors that result in successful and unsuccessful cases; · Features a focus on Cuba and its reintroduction to the tourism landscape. This book provides a platform for emerging systemic perspectives of the various aspects of island tourism, with the view that strategies for the management and development of tourism in island environments can be improved and will be of interest to those studying and researching within destination management.
Advances in Hospitality and Leisure by
Advances in Hospitality and Leisure delivers refreshing insights from a host of scientific studies in the domains of hospitality, leisure and tourism. It provides a platform to galvanize thoughts on contemporary issues and merging trends essential to theory advancement as well as professional practices from a global perspective. The main focus of this journal is to transcend the innovative methods of inquiry so as to inspire new research topics that are vital and have been in large neglected. This journal is keen to address the needs of the populace having interests in disseminating ideas, concepts and theories derived from scholarly investigations. Potential readers may retrieve useful texts to outline new research agendas, suggest viable topics for a dissertation work, and augment the knowledge of the subjects of interest.
Visitor Management in Tourism Destinations by
Visitor management may be considered as a component of destination management at all levels of a destination. It involves a wide range of stakeholders. This book demonstrates current knowledge on visitor management. Visitor Management in Tourism Destinations provides insight into critical concepts such as the visitor experience, service quality, the uses of indicators and frameworks, and interpretation. It also addresses current issues including the social and political dimensions of visitor management, the implementation of monitoring, vandalism and augmented reality. Authored by leading international researchers in the field of visitor management research, this book is primarily aimed at researchers and postgraduate students. Key Features: · Considers critical concepts and influential factors in visitor management. · Illustrates current issues in visitor management. · Research-based case studies contribute to an overall understanding of core issues. · Covers the state-of-the-art in guiding and interpretation.
Strategic Management in Tourism by
This comprehensive textbook has, at its core, the importance of linking strategic thinking with action in the management of tourism. It provides an analytical evaluation of the most important global trends, as well as an analysis of the impact of crucial environmental issues and their implications. Fully updated throughout, this new edition: -Covers forecasting, functional management and strategic planning; -Includes extra chapters to incorporate a wider spread of important topics such as sustainability, authenticity and crisis management; -Contains pedagogical features throughout, such as learning objectives, questions and case studies to aid understanding Now in its third edition, and reviewing the major factors affecting international tourism management, this well-established student resource provides an essential overview of strategic management for students and professionals in the tourism sector.
Talent Management in Hospitality and Tourism by
* The first text to address this vital subject for educators and organisations in the hospitality sector* Contributed by major experts who have multi-national experience of hospitality education provide new and interesting perspectives on the topic * Real life cases studies from major international companies as well as SMEs such as Hilton, Marriott, Chewton Glen, Rick Stein and Shangri La.Staff retention, training and morale is key in any industry, none more so that in the service sector where career perceptions can be negative and staff retention is notoriously high. Recruiting and retaining happy and well trained staff is key to the success of all customer-facing businesses. This book is the first to explore on this important topic from an individual and personal perspective rather than a company perspective. It will enable future managers to understand the key principles to maintaining a happy and talented workforce, as well as understanding how to successfully manage their own career path.Talent Management in Hospitality and Tourism uses case studies from international companies such as Carnival UK, Marriott, Hilton as well as SMEs such as Chewton Glen and the Rick Stein group to illustrate successful talent management strategies and how they can be implemented. The text has a complete pedagogic structure, including learning points and activities at the end of each chapter to assist with class room delivery and design assessments.
Rural Tourism and Enterprise by
Marketing and management processes across industries can be very similar, but contexts vary where political intervention, public interest and local sustainability are involved. The rural business setting is especially intricate due to the assortment of different business opportunities, ranging from traditional agriculture, to tourism enterprise and even high-tech business. This important new textbook on the subject: - Examines key issues affecting rural enterprise and tourism - Explores the breadth of rural enterprise management and marketing across both developed and developing economies - Discusses strategies for business growth within a rural setting, such as knowledge development, proper planning and innovation - Uses a mix of case studies and theoretical content specifically selected to appeal to both student and practitioner readers Including pedagogical features and full colour throughout, this new textbook provides an engaging and thought-provoking resource for students and practitioners of tourism, rural business and related industries.
Macro Perspective of Tourism & Hosp. w/ DVD, 2022, 2e, PB by Microperspective of Tourism and Hospitality by Micro Perspective of Tourism & Hosp. w/ DVD, 2022, 2e, PB by Competitive productivity as competitive strategy for hospitality, tourism and airline businesses by A Review on the development of hospitality management education in relation to industry core competencies by Tourism in the Mediterranean sea: an Italian perspective by The tourist places of the world by Microperspective of Tourism and Hospitality by The tourist region: a co-construction of tourism stakeholders by The future past of tourism: historical perspectives and future evolutions by Strategic Management in Tourism by
This comprehensive textbook has, at its core, the importance of linking strategic thinking with action in the management of tourism. It provides an analytical evaluation of the most important global trends, as well as an analysis of the impact of crucial environmental issues and their implications. Fully updated throughout, this new edition: -Covers forecasting, functional management and strategic planning; -Includes extra chapters to incorporate a wider spread of important topics such as sustainability, authenticity and crisis management; -Contains pedagogical features throughout, such as learning objectives, questions and case studies to aid understanding Now in its third edition, and reviewing the major factors affecting international tourism management, this well-established student resource provides an essential overview of strategic management for students and professionals in the tourism sector.
Advances in Hospitality and Leisure by
Advances in Hospitality and Leisure delivers refreshing insights from a host of scientific studies in the domains of hospitality, leisure and tourism. It provides a platform to galvanize thoughts on contemporary issues and merging trends essential to theory advancement as well as professional practices from a global perspective. The main focus of this journal is to transcend the innovative methods of inquiry so as to inspire new research topics that are vital and have been in large neglected. This journal is keen to address the needs of the populace having interests in disseminating ideas, concepts and theories derived from scholarly investigations. Potential readers may retrieve useful texts to outline new research agendas, suggest viable topics for a dissertation work, and augment the knowledge of the subjects of interest.
Tourism by
The updated and expanded #1 introduction to tourism principles and practices retains its classic approach in this new tenth edition Virtually every country has taken steps to increase its number of visitors in recent years, and with each new edition, Tourism has remained the must-have resource dedicated to providing an exciting, comprehensive introduction to the world's most rapidly growing industry. This Tenth Edition explores new trends in travel and tourism, while continuing the book's long-standing tradition of taking a global look into the economic, political, and social forces that drive and shape tourism. Written by two internationally respected experts, Tourism, Tenth Edition includes: Extensive treatment of the changing world of travel distribution A new look at the future of travel New coverage of crisis management Updated lists of Internet sites for further research Numerous pedagogical aids throughout, including review questions, case problems, and Internet exercises Completely revised and redesigned with a beautiful, full-color insert, Tourism examines how different components of the industry work together to create a successful travel experience. In six parts, it covers: an overview of the industry; how tourism is organized; travel behavior; tourism supply, demand, policy, planning, and development; research and marketing; and future prospects. Tourism: Principles, Practices, Philosophies, Tenth Edition is an invaluable book for students studying travel and tourism.
Tourism and Resilience by
This is the first authored overview of resilience in tourism and its relationship to the broader resilience literature. The book examines resilience at individual, organisation and destination levels, and with respect to the wider tourism system. It is designed to be an upper-level undergraduate and postgraduate primer on resilience in tourism.
The Next Frontier of Restaurant Management by
The Next Frontier of Restaurant Management brings together the latest research in hospitality studies to offer students, hospitality executives, and restaurant managers the best practices for restaurant success. Alex M. Susskind and Mark Maynard draw on their experiences as a hospitality educator and a restaurant industry leader, respectively, to guide readers through innovative articles that address specific aspects of restaurant management: * Creating and preserving a healthy company culture * Developing and upholding standards of service * Successfully navigating guest complaints to promote loyalty * Creating a desirable (and profitable) ambiance * Harnessing technology to improve guest and employee experiences * Mentoring employees Maynard and Susskind detail the implementation of effective customer management and staff training, design elements such as seating and lighting, the innovative use of data to improve the guest experience, and both consumer-oriented and operation-based technologies. They conclude with a discussion of the human factor that is the foundation of the hospitality industry and the importance of a healthy workplace culture. As Susskind and Maynard show, successful restaurants don't happen by accident.
Start Your Own Travel Business and More by
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The pocket butler's guide to travel : essential advice for every traveller, from planning and packing to making the most of your trip by Mixed-methods research : the practicalities and strategies employed to investigate the transient and international work on cruise ships by Introduction to oceanography by Geographical overview of the world cruise by Cruise ship hospitality management and tourism development by IT auditing : using controls to protect information assets by
Secure Your Systems Using the Latest IT Auditing Techniques
Fully updated to cover leading-edge tools and technologies, IT Auditing: Using Controls to Protect Information Assets, Third Edition explains, step by step, how to implement a successful, enterprise-wide IT audit program. New chapters on auditing cybersecurity programs, big data and data repositories, and new technologies are included. This comprehensive guide describes how to assemble an effective IT audit team and maximize the value of the IT audit function. In-depth details on performing specific audits are accompanied by real-world examples, ready-to-use checklists, and valuable templates. Standards, frameworks, regulations, and risk management techniques are also covered in this definitive resource.
• Build and maintain an internal IT audit function with maximum effectiveness and value
• Audit entity-level controls and cybersecurity programs
• Assess data centers and disaster recovery
• Examine switches, routers, and firewalls
• Evaluate Windows, UNIX, and Linux operating systems
• Audit Web servers and applications
• Analyze databases and storage solutions
• Review big data and data repositories
• Assess end user computer devices, including PCs and mobile devices
• Audit virtualized environments
• Evaluate risks associated with cloud computing and outsourced operations
• Drill down into applications and projects to find potential control weaknesses
• Learn best practices for auditing new technologies
• Use standards and frameworks, such as COBIT, ITIL, and ISO
• Understand regulations, including Sarbanes-Oxley, HIPAA, and PCI
• Implement proven risk management practices
Conflicts, Religion and Culture in Tourism by
Conflicts, Religion and Culture in Tourism highlights the role of religious tourism and pilgrimage as a tool for improving cultural relations. Helping to form culture and society worldwide, faith plays a vital part in cross-cultural conflict resolution and opening dialogue across peoples. This book shows how faith and activism can respond to the common challenges of peace making and coexistence both within and among the world's many traditions. The book: - contains diverse empirical research insights on aspects of religious traditions, conflicts and challenges; - presents a range of contemporary case studies, across ancient, sacred and emerging tourist destinations as well as new forms of pilgrimage, faith systems and quasi-religious activities; - provides a global perspective, including contributions from Europe, Asia and the Americas. Conflicts, Religion and Culture in Tourism provides a timely assessment of the increasing linkages and interconnections between religious tourism and secular spaces on a global stage. Written from a multidisciplinary perspective, it provides an invaluable resource for those studying and researching religion, tourism and cultural management.
Theming Asia by
Theming Asia: Culture, Nature and Heritage in a Transforming Environment presents a theoretical, thematic and empirical examination of theming, theme parks and themed spaces in contemporary Asia. Drawing on cases from China, Hong Kong, Japan, Kazakhstan, Malaysia and Singapore, it details how the proliferation of theming in places of consumption, education, entertainment and everyday life has shaped the social and spatial terrains of modern-day Asia. This is done largely through the radical transformation of ideas of culture, nature and heritage - a theoretical and empirical area that warrants urgent and dedicated scholarly inquiry. Providing an innovative study of theme parks and themed spaces in contemporary Asia, this publication highlights the critical role of theming in the making, ordering, branding, as well as contestation of cultural, natural and heritage places. The intersections of these processes are foregrounded within the context of Disneyization, the experience economy, imagineered spaces and debates over authenticity and superficiality. A diverse range of case studies, as well as a general theoretical introduction, give much room for revisiting and reimagining issues of culture and nature in a transforming Asia. This book was originally published as a special issue of Tourism Geographies.
Heritage tourism by Cultural heritage and tourism: an introduction by Heritage tourism and race: the other side of leisure by Creating heritage for tourism by Living with heritage by Heritage and Tourism by
Heritage and tourism mutually reinforce each other, with the presentation of heritage at physical sites mirrored by the ways heritage ispresented on the internet. This interdisciplinary book uses humanities and social sciences to analyse the ways that heritage is brandedand commodified, how stakeholders organise place brands, and how digital strategies shape how visitors appreciate heritage sites. The book covers a wide geographic diversity, offering the reader the chance to find cross-cutting themes and area-specific features of the field.
War Tourism by
As German troops entered Paris following their victory in June 1940, the American journalist William L. Shirer observed that they carried cameras and behaved as "naïve tourists." One of the first things Hitler did after his victory was to tour occupied Paris, where he was famously photographed in front of the Eiffel Tower. Focusing on tourism by German personnel, military and civil, and French civilians during the war, as well as war-related memory tourism since, War Tourism addresses the fundamental linkages between the two. As Bertram M. Gordon shows, Germans toured occupied France by the thousands in groups organized by their army and guided by suggestions in magazines such as Der Deutsche Wegleiter fr Paris [The German Guide for Paris]. Despite the hardships imposed by war and occupation, many French civilians continued to take holidays. Facilitated by the Popular Front legislation of 1936, this solidified the practice of workers' vacations, leading to a postwar surge in tourism. After the end of the war, the phenomenon of memory tourism transformed sites such as the Maginot Line fortresses. The influx of tourists with links either directly or indirectly to the war took hold and continues to play a significant economic role in Normandy and elsewhere. As France moved from wartime to a postwar era of reconciliation and European Union, memory tourism has held strong and exerts significant influence across the country.
Heritage, Screen and Literary Tourism by
This book examines the main issues and concepts relating to heritage, screen and literary tourism (HSLT) and analyses the demand and supply of HSLT within the frameworks provided by service-dominant logic and value creation to enable a critical perspective on how HSLT tourist experiences are created, produced and shaped.
Urban Development in the Margins of a World Heritage Site by
This volume addresses the relationship between the UNESCO World Heritage Site of Angkor (Cambodia), and the nearby town of Siem Reap. While previous work on heritage sites has mainly focused on protected areas, this book shifts the attention to the margins, where detrimental, tourism-driven urban development may take place. By delimiting a protected site, a non-heritage space is created in which spatial fragmentation, disruptive development processes, and unjust power plays can occur. In post-war Cambodia, liberalization and collective aspirations for progress have provided a strong incentive for modernization. Controversial interests compete in the arena of urban development, and real estate development prevails over planned growth. At the same time, Siem Reap's marginal position allows for some freedom in architectural and urban design. In the shadow of institutional control, this architectural space expresses alternative visions of the Khmer heritage and connects them with images of urban modernity.
Heritage and Festivals in Europe by
Heritage and Festivals in Europe critically investigates the purpose, reach and effects of heritage festivals. Providing a comprehensive and detailed analysis of comparatively selected aspects of intangible cultural heritage, the volume demonstrates how such heritage is mobilised within events that have specific agency, particularly in the production and consumption of intrinsic and instrumental benefits for tourists, local communities and performers. Bringing together experts from a wide range of disciplines, the volume presents case studies from across Europe that consider many different varieties of heritage festivals. Focusing primarily on the popular and institutional practices of heritage making, the book addresses the gap between discourses of heritage at an official level and cultural practice at the local and regional level. Contributors to the volume also study the different factors influencing the sustainable development of tradition as part of intangible cultural heritage at the micro- and meso-levels, and examine underlying structures that are common across different countries. Heritage and Festivals in Europe takes a multidisciplinary approach and as such, should be of interest to scholars and students in the fields of heritage studies, tourism, performing arts, cultural studies and identity studies. Policymakers and practitioners throughout Europe should also find much to interest them within the pages of this volume.
Tourism and Memories of Home by
This book investigates 'home' and 'homeland' as destinations of touristic journeys and adds to recent scholarly interest in the intersection between tourism and migration. It covers the temporary visits and journeys in search of home and homelands by migrants, displaced people, exiles and diasporic communities.
Geoheritage by
For the last 20 years there has been a growing interest in the geosciences for topics related to geoheritage: geoconservation, geotourism and geoparks. Geoheritage: Assessment, Protection, and Management is the first and only reference book to cover these main topics as well as the relationship of geoheritage to other subjects such as landscapes, conservation, and tourism. The book also includes methodologies for assessment, mapping, and visualisation, along with case studies and colour images of some of the most important global geosites. This book is an essential resource for geoscientists, park and geopark managers, tourism and regional planning managers, as well as university students interested in geoheritage, geosites, geomorphosites, geoconservation, and geotourism. It also includes critical information on UNESCO's Global Geoparks, World Heritage and Biosphere Reserve sites, national parks and protected areas in general, land-use planning and nature conservation policies, and in the general contribution of geodiversity for sustainable development. Winner of the 2019 AESE Award for Outstanding Publication Written by a panel of 46 authors from 14 countries in all continents Based on conceptual, methodological, and applied research carried out by academics and practitioners Includes 160 colour images and maps of geoheritage sites Features six case studies from sites in Africa, Asia, Australia, Europe, North America and South America
Heritage Tourism in China by
This book offers new approaches and insights into the relationships between heritage tourism and notions of modernity, identity building and sustainable development in China. It demonstrates that the role of the state, politics, institutional arrangements and tradition have a considerable impact on perceptions of these notions.
San Miguel de Allende by
Struggling to free itself from a century of economic decline and stagnation, the town of San Miguel de Allende, nestled in the hills of central Mexico, discovered that its "timeless" quality could provide a way forward. While other Mexican towns pursued policies of industrialization, San Miguel--on the economic, political, and cultural margins of revolutionary Mexico--worked to demonstrate that it preserved an authentic quality, earning designation as a "typical Mexican town" by the Guanajuato state legislature in 1939. With the town's historic status guaranteed, a coalition of local elites and transnational figures turned to an international solution--tourism--to revive San Miguel's economy and to reinforce its Mexican identity. Lisa Pinley Covert examines how this once small, quiet town became a UNESCO World Heritage Site and home to one of Mexico's largest foreign-born populations. By exploring the intersections of economic development and national identity formation in San Miguel, she reveals how towns and cities in Mexico grappled with change over the course of the twentieth century. Covert similarly identifies the historical context shaping the promise and perils of a shift from an agricultural to a service-based economy. In the process, she demonstrates how San Miguel could be both typically Mexican and palpably foreign and how the histories behind each process were inextricably intertwined.
Heritage and Romantic Consumption in China by
The drums beat, an old man in a grand robe mutters incantations and three brides on horseback led by their grooms on foot proceed to the Naxi Wedding Courtyard, accompanied, watched and photographed the whole way by tourists, who have bought tickets for the privilege. The traditional wedding ceremonies are performed for the ethnic tourism industry in Lijiang, a World Heritage town in southwest China. This book examines how heritage interacts with social-cultural changes and how individuals perform and negotiate their identities through daily practices that include tourism, on the one hand, and the performance of ethnicity on the other. The wedding performances in Lijiang not only serve as a heritage 'product' but show how the heritage and tourism industry helps to shape people's values, dreams and expectations. This book also explores the rise of 'romantic consumerism' in contemporary China. Chinese dissatisfaction with the urban mundane leads to romanticized interests in practices and people deemed to be natural, ethnic, spiritual and aesthetic, and a search for tradition and authenticity. But what, exactly, are tradition and authenticity, and what happens to them when they are turned into performance?
Food and Agricultural Tourism by
This book fills a gap in the growing academic discipline of food and agricultural tourism, offering the first multidisciplinary approach to food tourism and the role it plays in economic development, destination marketing, and gastronomic exploration. It provides a comprehensive introduction to the discipline by considering food tourism in connection with both cultural values and important issues in agriculture, food consumption and safety, and rural heritage and sustainability. The book is divided into four Parts. Part I defines the elements of food tourism and explains its relationship with sustainability. Part II provides an overview of rural development and demonstrates the impact of industrialization and globalization on eating habits. Part III focuses on food tourism studies and market segmentation techniques to help students understand customer needs regarding food tourism products. Finally, Part IV looks at the financial, policy, and legal requirements relating to food tourism development, providing hands-on tools for students entering food tourism businesses or industries. Complemented by a wide range of international case studies, key definitions, and study questions, Food and Agricultural Tourism is essential reading for students of tourism, geography, and economic development studies.
Food and Wine Tourism by
In this cultural, thematic, integrated and sustainable form of tourism, the spirit of a place can be sampled on a plate and experienced directly through tours and visits to producers. If food and wine tourism is well planned, managed and controlled, it can become a real economic resource. This text explores how food-producing regions present themselves to tourists experiencing the culture, history and ambience of a location through the food and wine it produces. The book takes a practical approach, discussing how to establish a food-related tourism destination, how to evolve from purely a food producer to a tourism operator. It also covers management practices such as producing marketing material, and considerations of sustainability and quality assessment. This book is adapted with an international focus from Croce, E. and Perri, G. (2008) Il turismo enogastronomico. Progettare, gestire, vivere l'integrazione tra cibo, viaggio, territorio, FrancoAngeli s.r.l., Milano, Italy
Supporting Sustainable Livelihoods through Wildlife Tourism by
Tourism is an engine for jobs, exports, and investments. The tourism sector is also the largest, global, market-based contributor to financing protected area systems. Nature-based tourism (NBT) is a sub-component of the tourism sector that includes wildlife-based tourism. NBT is a powerful tool countries can leverage to grow and diversify their economies while protecting their biodiversity, and contributing to many sustainable development goals (SDG), including SDGs 12 and 15. Local communities, private sector enterprises, and governments can also benefit from investments in tourism through increased market opportunities and linkages to tourism services such as agriculture production, hoteling, restaurants, transportation, health services, etc. This report explores innovative tourism partnership and investment opportunities to help countries unlock smart investment and grow tourism sustainably. It showcases sustainable wildlife tourism models from Botswana, India, Kenya, South Africa and many other countries and promotes solutions that offer insight into the wildlife based tourism sector as a mechanism for inclusive poverty reduction and global conservation.
A course module for ethics by Ethics by Professional development: what works by Career development and counselling: theory and practice in a multicultural world by Managerial communication for professional development by IT auditing : using controls to protect information assets by
Secure Your Systems Using the Latest IT Auditing Techniques
Fully updated to cover leading-edge tools and technologies, IT Auditing: Using Controls to Protect Information Assets, Third Edition explains, step by step, how to implement a successful, enterprise-wide IT audit program. New chapters on auditing cybersecurity programs, big data and data repositories, and new technologies are included. This comprehensive guide describes how to assemble an effective IT audit team and maximize the value of the IT audit function. In-depth details on performing specific audits are accompanied by real-world examples, ready-to-use checklists, and valuable templates. Standards, frameworks, regulations, and risk management techniques are also covered in this definitive resource.
• Build and maintain an internal IT audit function with maximum effectiveness and value
• Audit entity-level controls and cybersecurity programs
• Assess data centers and disaster recovery
• Examine switches, routers, and firewalls
• Evaluate Windows, UNIX, and Linux operating systems
• Audit Web servers and applications
• Analyze databases and storage solutions
• Review big data and data repositories
• Assess end user computer devices, including PCs and mobile devices
• Audit virtualized environments
• Evaluate risks associated with cloud computing and outsourced operations
• Drill down into applications and projects to find potential control weaknesses
• Learn best practices for auditing new technologies
• Use standards and frameworks, such as COBIT, ITIL, and ISO
• Understand regulations, including Sarbanes-Oxley, HIPAA, and PCI
• Implement proven risk management practices
Tour Operators and Operations by
With a focus on the creation and distribution of packaged holidays, this text covers the fundamentals of business and the relationship between tour operators and destinations. With particular reference to the sustainability of both parties, it reviews the impacts and influences of tour operations and practices on destinations within the overriding context of tour operator responsibility. It addresses the entirety of this key component of the tourism sector, and reflects the shift in recent years from traditional 'sun, sea and sand' holiday to more bespoke packages. Taking into account tour operators as a growing factor among the major emergent economies of the world, this book is: - The first textbook to provide such in-depth content of tour operators and operations. - Written by authors with industry, research and teaching experience. - A wealth of information regarding popular eco, nature and adventure trips, as well as myriad niche and special interest products. Full of international and highly topical case studies, exercises and discussion questions, Tour Operators and Operations: Development, Management and Responsibility is a fundamental text for students of tourism.
Understanding travel and tours essentials by 
Tourism : a modern synthesis by
I. Understanding tourism. Introduction to tourism : themes, concepts and issues ; The evolution and development of tourism ; Understanding tourism demand ; Understanding the tourist as a consumer -- II. Understanding the tourism industry. Understanding and managing tourism supply : an introductory framework ; Information communications technologies in tourism ; Travel intermediaries : tour operators and agents ; Transporting the tourist ; Visitor attractions ; Tourism accommodation and hospitality services -- III. Managing tourist operations and communicating with the visitor. Human resource management in tourism ; Tourism and entrepreneurship ; The role of the public sector in tourism ; Marketing tourism ; Marketing tourism destinations -- IV. The impact of tourism. Economic impacts ; Social and cultural impacts ; Environmental impacts ; The challenge of sustainability -- V. Trends and themes in the use of tourist resources. Urban tourism ; Rural tourism ; Coastal and resort tourism ; Tourism in the less developed world -- VI. Managing tourism activities. Planning and managing the tourist experience ; Tourist health and safety : global challenges for tourism ; Event tourism ; The future of tourism.
The Economics of Tourism Destinations by
The measurement of tourism, for example analysing competitiveness and evaluating tourism projects, is not an easy task. Now in its third edition, The Economics of Tourism Destinations: Theory and Practice provides a succinct guide to the economic aspects of tourism for students and practitioners alike to decipher the methods of measurement of supply, demand, trends and impacts. This new edition has been revised and updated to include: Three new chapters: Tourism as a development strategy, Tourism export-led growth, and a dedicated chapter on Macro-evaluation of tourism projects and events, including the travel cost method and the contingent valuation method. New case studies from emerging destinations in Asia, Australia and America to show theory in practice. New and updated data throughout. Each chapter combines theory and practice and is integrated with international case studies. Combining macro- and micro-aspects of economics to the tourism destination, this is an invaluable resource for students learning about this subject, as well as being aimed at tourism researchers and policy-makers.
Visitor Management in Tourism Destinations by
Visitor management may be considered as a component of destination management at all levels of a destination. It involves a wide range of stakeholders. This book demonstrates current knowledge on visitor management. Visitor Management in Tourism Destinations provides insight into critical concepts such as the visitor experience, service quality, the uses of indicators and frameworks, and interpretation. It also addresses current issues including the social and political dimensions of visitor management, the implementation of monitoring, vandalism and augmented reality. Authored by leading international researchers in the field of visitor management research, this book is primarily aimed at researchers and postgraduate students. Key Features: · Considers critical concepts and influential factors in visitor management. · Illustrates current issues in visitor management. · Research-based case studies contribute to an overall understanding of core issues. · Covers the state-of-the-art in guiding and interpretation.
Becoming a travel professional: the complete guide by Transforming Travel by
Transforming Travel combines stories from leading companies, interviews with pioneers and thinkers, along with thorough analysis of the industry's potential to make lasting, positive change. - A unique collection of case studies and stories of the most successful, inspirational, impactful and innovative travel businesses in the world. - A vital presentation of the latest research and statistics on the positive impacts and potential of transformative, sustainable tourism, - A positive and realistic vision of the scope of tourism to promote sustainable development at a time when travel and interaction with foreign cultures is facing numerous existential challenges. Written in a highly engaging style Transforming Travel presents an urgent argument for transforming tourism so it might reach its potential to promote tolerance, restore communities and regenerate habitats, while providing a vital guide for anyone looking to develop the successful sustainable tourism enterprises and destinations needed to do so.
Start Your Own Travel Business and More by
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Tourism management by Tour operators and operations : development, management and responsibility by The economics of tourism destinations : theory and practice by Transforming travel : realizing the potential of sustainable tourism by The SAGE International Encyclopedia of Travel and Tourism by
"Taking a global and multidisciplinary approach, The SAGE International Encyclopedia of Travel and Tourism brings together a team of international scholars to examine the travel and tourism industry, which is expected to grow at an annual rate of four percent for the next decade. In over 600 entries spanning four comprehensive volumes, the Encyclopedia examines the business of tourism around the world paying particular attention to the social, economic, environmental, and policy issues at play. The book examines global, regional, national, and local issues including transportation, infrastructure, the environment, and business promotion. By looking at travel trends and countries large and small, the Encyclopedia analyses a wide variety of challenges and opportunities facing the industry. n taking a comprehensive and global approach, the Encyclopedia approaches the field of travel and tourism through the numerous disciplines it reaches, including the traditional tourism administration curriculum within schools of business and management, economics, public policy, as well as social science disciplines such as the anthropology and sociology."--SAGE Publishing website.
Transforming Travel by
Transforming Travel combines stories from leading companies, interviews with pioneers and thinkers, along with thorough analysis of the industry's potential to make lasting, positive change. - A unique collection of case studies and stories of the most successful, inspirational, impactful and innovative travel businesses in the world. - A vital presentation of the latest research and statistics on the positive impacts and potential of transformative, sustainable tourism, - A positive and realistic vision of the scope of tourism to promote sustainable development at a time when travel and interaction with foreign cultures is facing numerous existential challenges. Written in a highly engaging style Transforming Travel presents an urgent argument for transforming tourism so it might reach its potential to promote tolerance, restore communities and regenerate habitats, while providing a vital guide for anyone looking to develop the successful sustainable tourism enterprises and destinations needed to do so.
Warehousing and Transportation Logistics by
Warehousing and Transportation Logistics offers an overview of transport, warehousing and assembly logistics, including order picking, packaging, handling and management. The key focus is on the management techniques in transport and warehousing and the logistics-focused perspective runs throughout the entire book. The author examines different applications and planning techniques and includes examples of supporting economic calculations and questions and answers. Warehousing and Transportation Logistics looks at unit creation, material flow or goods storage as well as systems and management for planning or information to identify objects, control and processing of orders. It is a practice-oriented book for students with a multitude of useful information and ideas. It is also a workbook for professional practitioners, production, planning and industrial engineers, who are specifically concerned with the planning side of this specialist area. The examples at the end of each chapter deepen and complement the content and there are comprehensive notes with each figure providing additional information on the topic.
Air transport and tourism by Transportation management by Logistics management : an analytics-based approach by Transportation: a global supply chain perspective by Airport planning and management by Transportation Asset Management by
Transportation asset management delivers efficient and cost-effective investment decisions to support transportation infrastructure and system usage performance measured in economic, social, health, and environmental terms. It can be applied at national, state, and local levels. This distinctive book addresses asset management for multimodal transportation, taking account of system component interdependency, integration, and risk and uncertainty. It sets out rigorous quantitative and qualitative methods for addressing system goals, performance measures, and needs; data collection and management; performance modeling; project evaluation, selection, and trade-off analysis; innovative financing; and institutional issues. It applies as easily to static traffic and time-dependent or dynamic traffic which exists on a more local level. It is written for transportation planners, engineers, and academia, as well as a growing number of graduate students taking transportation asset management courses.
Logistics Management by
This book illustrates and explains a wide range of practical logistics strategies and analytic techniques to facilitate decision-making across functions such as manufacturing, warehousing, transportation, and inventory management. Logistics professionals must utilize a broad array of analytic techniques and approaches for decision-making. Effective use of analytics requires an understanding of both fundamental and advanced logistics decision-making techniques and methodologies. Further, logistics professionals must organize and view these analytics-based decision support tools through well-structured planning frameworks. In this book, we illustrate and explain a wide range of practical logistics strategies and analytic techniques to facilitate decision-making across functions such as manufacturing, warehousing, transportation and inventory management. We also describe how to organize these analytics-based tools and strategies through logistics frameworks that span strategic, tactical and operational planning and scheduling decisions. This book is intended for logistics professionals to use as a reference document that offers ideas and guidance for addressing specific logistics management decisions and challenges, and it will also serve as a valuable resource or secondary text for graduate and advanced undergraduate students.
Data-Driven Solutions to Transportation Problems by
Data-Driven Solutions to Transportation Problems explores the fundamental principle of analyzing different types of transportation-related data using methodologies such as the data fusion model, the big data mining approach, computer vision-enabled traffic sensing data analysis, and machine learning. The book examines the state-of-the-art in data-enabled methodologies, technologies and applications in transportation. Readers will learn how to solve problems relating to energy efficiency under connected vehicle environments, urban travel behavior, trajectory data-based travel pattern identification, public transportation analysis, traffic signal control efficiency, optimizing traffic networks network, and much more. Synthesizes the newest developments in data-driven transportation science Includes case studies and examples in each chapter that illustrate the application of methodologies and technologies employed Useful for both theoretical and technically-oriented researchers
Leisure, Sport and Tourism, Politics, Policy and Planning by
The gap between theory and practice in the leisure, sport and tourism studies areas seems to have widened as scholars have become more specialized. Nevertheless, it is imperative that students be as familiar as possible with a wide range of social and political theory, and also be able to reconcile that knowledge with their own current and future roles as practicing professionals. A comprehensive, multidisciplinary approach to public policymaking and planning in the leisure, sport and tourism sectors, this book: - examines the theoretical issues underpinning public sector policymaking such as political ideologies, leisure wants, needs, demand and benefits, and human rights in leisure, sport, tourism and culture; - discusses the debates surrounding the role of the state versus market, and models of organizational decision-making; and - uses applied sections addressing strategic planning and performance evaluation to provide a link between theory and practical analytical techniques. As well as extensive updating of sources, this new edition examines such topics as libertarianism, theocracy, anti-establishment politics, and the concept of generations. A new chapter presents discussions of a number of 'issues and challenges' facing the leisure, sport and tourism sector. Introducing the subject for undergraduate and postgraduate students of leisure, sport and tourism, this book is also a useful addition to the shelf of any policy maker or practitioner within the industries. This book is accompanied by Open Resources.
Tour Operators and Operations by
With a focus on the creation and distribution of packaged holidays, this text covers the fundamentals of business and the relationship between tour operators and destinations. With particular reference to the sustainability of both parties, it reviews the impacts and influences of tour operations and practices on destinations within the overriding context of tour operator responsibility. It addresses the entirety of this key component of the tourism sector, and reflects the shift in recent years from traditional 'sun, sea and sand' holiday to more bespoke packages. Taking into account tour operators as a growing factor among the major emergent economies of the world, this book is: - The first textbook to provide such in-depth content of tour operators and operations. - Written by authors with industry, research and teaching experience. - A wealth of information regarding popular eco, nature and adventure trips, as well as myriad niche and special interest products. Full of international and highly topical case studies, exercises and discussion questions, Tour Operators and Operations: Development, Management and Responsibility is a fundamental text for students of tourism.
Tourism Planning and Development by
Academically complex and challenging to apply, development and planning are increasingly relevant to the growing tourism industry. This collection contains critical studies on tourism development and planning, and calls for proactive, holistic and responsible thinking. It addresses conceptual and contemporary issues in development and planning research including political trust, innovation networks, sustainability, moral encounters, enclavisation and evolutionary economics. It argues that recognition of the contextual and historical dimensions around tourism development and planning is essential to help both researchers and practitioners better understand destination and place-based decision-making. In addition, it will lead to improvements in stakeholder relations, and explains how tourism best works with localities and localities with tourism. This book was originally published as a special issue of Tourism Geographies.
Tourism planning and development in Western Europe by Tourism governance: a critical discourse on a global industry by Tourism planning and development in Eastern Europe by Tourism economics and policy by Tourism planning and development : contemporary cases and emerging issues by Overtourism by
Overtourism has become a major concern for an increasing number of destinations as tourism numbers continue to grow, stimulated by general economic and technological growth and the expansion of the global middle class. This, coupled with relentless promotion of tourism by many organisations and destinations, has increased tourism, despite growing opposition to excessive development. This book is the first academic volume to deal with this topic and contains chapters by experienced researchers in the tourism field, taking a multidisciplinary approach to review and explain the subject. The introductory section begins with an overview of the current situation and the forces enabling the appearance of overtourism. This is followed by a number of case studies from a range of destinations around the world, both urban and rural, which share the same problems. The concluding section includes a discussion of potential mitigation methods and approaches and a final assessment of future developments. The focus and relevance of this book are not just for academics, as it offers insights into destinations, enablers and solutions for how to address the issue of overtourism on a wide variety of scales. This book offers globally relevant perspectives on destinations as varied as Venice and Barcelona, that have gained global media attention, as well as less publicised rural areas and developing destinations.
Tourism Economics and Policy by
Since the publication of the first edition of this seminal textbook, the tourism economics landscape has undergone many changes. In this concise revised edition, the authors have incorporated new approaches and ideas influencing tourism economics and policy. This includes discussions of the implications of the sharing economy and its effect on industry structure in accommodation and transport, and Artificial Intelligence (AI) techniques that are being increasingly employed in tourism forecasting. It also includes new material on surface and marine transport, resident quality of life issues, the price mechanism, the economic contribution of tourism, tourism and economic growth, and tourism and sustainable development. It remains an important and accessible text for students, researchers and practitioners in tourism economics and tourism policy.
Spanish vocabulary learning in meaning-oriented instruction by Spanish vocabulary by How special are early birds? Foreign language teaching and learning by Italian verb drills by Frequency dictionary of Spanish words by Writer’s Reference Guide to Spanish by Education for sustainable development in foreign language learning: content-based instruction in college level curricular by Working collaboratively in second / foreign language learning by Spanish vocabulary: an etymological approach by Tense and aspect in second language acquisition and learner corpus research by Complete Italian step-by-step by Reading to learn in foreign language: an integrated approach to foreign language instruction and assessment by IT auditing : using controls to protect information assets by
Secure Your Systems Using the Latest IT Auditing Techniques
Fully updated to cover leading-edge tools and technologies, IT Auditing: Using Controls to Protect Information Assets, Third Edition explains, step by step, how to implement a successful, enterprise-wide IT audit program. New chapters on auditing cybersecurity programs, big data and data repositories, and new technologies are included. This comprehensive guide describes how to assemble an effective IT audit team and maximize the value of the IT audit function. In-depth details on performing specific audits are accompanied by real-world examples, ready-to-use checklists, and valuable templates. Standards, frameworks, regulations, and risk management techniques are also covered in this definitive resource.
• Build and maintain an internal IT audit function with maximum effectiveness and value
• Audit entity-level controls and cybersecurity programs
• Assess data centers and disaster recovery
• Examine switches, routers, and firewalls
• Evaluate Windows, UNIX, and Linux operating systems
• Audit Web servers and applications
• Analyze databases and storage solutions
• Review big data and data repositories
• Assess end user computer devices, including PCs and mobile devices
• Audit virtualized environments
• Evaluate risks associated with cloud computing and outsourced operations
• Drill down into applications and projects to find potential control weaknesses
• Learn best practices for auditing new technologies
• Use standards and frameworks, such as COBIT, ITIL, and ISO
• Understand regulations, including Sarbanes-Oxley, HIPAA, and PCI
• Implement proven risk management practices
Research Methods for Tourism Students by
This introductory guide offers innovative ideas and strategies to students undertaking their first social science research work. Academically rigorous yet accessible, it uses a systematic step-by-step approach to illustrate the research process and its applications to the tourism industry. Students are presented with numerous examples and case studies, linking theory with practice. The textbook provides a balanced coverage of both qualitative and quantitative methods, accompanying students throughout the process of selecting a research topic and specifying research questions, aims and objectives. A range of pedagogical features such as discussion questions, practical tips and examples enable students to review the literature, understand models and methodologies, analyse and interpret data (quantitative and qualitative) and ultimately write up their findings. Featuring contributions by a group of academics with expertise in their respective fields, the book provides a comprehensive and engaging introduction to research methods. This is an essential resource to tourism students and will also be of interest to researchers in any social science subject.
Research Methods for Leisure, Recreation and Tourism by
Praise for the previous edition: 'To write a good textbook is only possible with pedagogic sensitivity, significant educational experiences, and research practice. This book is evidence that the editors possess all three qualifications. A student-friendly publication introducing plenty of examples and case studies (and) encouraging students to acquire the skills needed... this book (is) a winner.' Annals of Tourism Research 39(3), 2012. Describing the fundamental elements of research methods for leisure, recreation and tourism, this new edition of a popular textbook is updated throughout. It covers the measurement of variables, sampling, questionnaire design and evaluation methods, and also a wider discussion of writing proposals, communicating research findings, cross-cultural research, and the use of new technologies in conducting research. This new edition includes: - new and expanded material on visual research methods, nonparametric tests and sampling to encompass growing areas of research interest; - pedagogical features and extra citations to create a cohesive learning experience for students; and - numerous examples from tourism and recreation literature in every chapter, tying theory into scenarios students could face in their careers. Written by internationally renowned researchers in an accessible style, this book introduces both undergraduate and graduate students to the vital skills they will need to succeed in the leisure, recreation, tourism and hospitality industries.
Using Statistics in the Social and Health Sciences with SPSS and Excel by
Provides a step-by-step approach to statistical procedures to analyze data and conduct research, with detailed sections in each chapter explaining SPSS® and Excel® applications This book identifies connections between statistical applications and research design using cases, examples, and discussion of specific topics from the social and health sciences. Researched and class-tested to ensure an accessible presentation, the book combines clear, step-by-step explanations for both the novice and professional alike to understand the fundamental statistical practices for organizing, analyzing, and drawing conclusions from research data in their field. The book begins with an introduction to descriptive and inferential statistics and then acquaints readers with important features of statistical applications (SPSS and Excel) that support statistical analysis and decision making. Subsequent chapters treat the procedures commonly employed when working with data across various fields of social science research. Individual chapters are devoted to specific statistical procedures, each ending with lab application exercises that pose research questions, examine the questions through their application in SPSS and Excel, and conclude with a brief research report that outlines key findings drawn from the results. Real-world examples and data from social and health sciences research are used throughout the book, allowing readers to reinforce their comprehension of the material. Using Statistics in the Social and Health Sciences with SPSS® and Excel® includes: Use of straightforward procedures and examples that help students focus on understanding of analysis and interpretation of findings Inclusion of a data lab section in each chapter that provides relevant, clear examples Introduction to advanced statistical procedures in chapter sections (e.g., regression diagnostics) and separate chapters (e.g., multiple linear regression) for greater relevance to real-world research needs Emphasizing applied statistical analyses, this book can serve as the primary text in undergraduate and graduate university courses within departments of sociology, psychology, urban studies, health sciences, and public health, as well as other related departments. It will also be useful to statistics practitioners through extended sections using SPSS® and Excel® for analyzing data.
Doing Qualitative Research Online by
Qualitative researchers can now connect with participants online to collect deep, rich data and generate new understandings of contemporary research phenomena. Doing Qualitative Research Online gives students and researchers the practical and scholarly foundations needed to gain digital research literacies essential for designing and conducting studies based on qualitative data collected online. The book will take a broad view of methodologies, methods and ethics, covering: Ethical issues in research design and ethical relationships with participants Designing online qualitative studies Collecting qualitative data online through interviews, observations, participatory and arts-based research and a wide range of posts and documents. Analyzing data and reporting findings Written by a scholar-practitioner in e-learning and online academia with 15 years' experience, this book will help all those new to online research by providing a range of examples and illustrations from published research. The text and accompanying materials will offer discussion and assignment ideas for ease of adoption.
Doing a Literature Review by
The ultimate guide to the "what," "how," and "why" of literature reviewing, the Second Edition of the classic text shows how the literature review will unlock the full potential of one's research with: A thorough exploration of the literature review process from start to finish Two brand new chapters explaining the different types of review and evidence and evaluation Extended examples that show you how to apply key techniques and procedures A new "core skills" framework to help you turn your research experience into employability A critical thinking focus that will help you construct convincing arguments and improve your research decisions In combining a critical, philosophical approach with an expertly selected body of practical examples, the Second Edition of Chris Hart's landmark text provides both the intellectual understanding and the technical skills required to produce sophisticated, robust literature reviews of the very highest standard. SAGE Study Skills are essential study guides for students of all levels. From how to write great essays and succeeding at university, to writing your undergraduate dissertation and doing postgraduate research, SAGE Study Skills help you get the best from your time at university. Visit the SAGE Study Skills hub for tips, resources and videos on study success!
An EasyGuide to Research Presentations by
An EasyGuide to Research Presentations is an invaluable tool for helping readers learn the ropes of presenting original research and experience the thrill of becoming part of a strong scientific community. With coverage from poster presentations and symposia to oral and video presentations, this handbook offers a concise, easy-to-read guide on professionally presenting research in virtually all formats. Drawing from their own experiences as researchers, authors Janie H. Wilson and Beth M. Schwartz use a conversational style to address such topics as how to connect with an audience, presentation pitfalls, publishing and sharing results, and more.
Understanding Research Methods by
A perennial bestseller since 1997, this updated tenth edition of Understanding Research Methodsprovides a detailed overview of all the important concepts traditionally covered in a research methods class. It covers the principles of both qualitative and quantitative research, and how to interpret statistics without computations, so is suitable for all students regardless of their math background. The book is organized so that each concept is treated independently and can be used in any order without resulting in gaps in knowledge--allowing it to be easily and precisely adapted to any course. It uses lively examples on contemporary topics to stimulate students' interest, and engages them by showing the relevance of research methods to their everyday lives. Numerous case studies and end-of-section exercises help students master the material and encourage classroom discussion. The text is divided into short, independent topic sections, making it easy for you to adapt the material to your own teaching needs and customize assignments to the aspect of qualitative or quantitative methods under study--helping to improve students' comprehension and retention of difficult concepts. Additional online PowerPoint slides and test bank questions make this a complete resource for introducing students to research methods. 　 New to this edition: New topic section on design decisions in research Additional material on production of knowledge and research methods Significant development of material on ethical considerations in research Fresh and contemporary examples from a wide variety of real, published research Topic-specific exercises at the end of each section now include suggestions for further steps researchers can take as they build their research project.
Qualitative Methods in Tourism Researc by
This volume seeks to expose and illustrate new approaches and thinking in qualitative methods that are being developed and implemented in tourism research. The contributions bring together various qualitative methods and approaches while also providing suggestions for the juxtaposition of qualitative and quantitative methods in mixed methods research. The book has been written with a cross-disciplinary approach which provides an insight into the art of research development from business, sociology and tourism perspectives. The chapters provide readers with a context and practical application examples for each method. They present a distinctive opportunity for social researchers from a range of disciplines, in particular tourism, to examine how to adapt the wide variety of qualitative approaches to their particular research needs.
Learning modules for research writing by Research design and methods: a process approach by Research in tourism by Qualitative research methods: collecting evidence, crafting analysis, communicating impact by Statistics: a guide for researchers and thesis writers by Research methods , statistics and applications by SAGE mixed methods research by Research methodology: a step-by-step guide for beginners by Research methods for tourism students. by Qualitative methods in tourism research : theory and practice by 
Doing Qualitative Research Online by
Qualitative researchers can now connect with participants online to collect deep, rich data and generate new understandings of contemporary research phenomena. Doing Qualitative Research Online gives students and researchers the practical and scholarly foundations needed to gain digital research literacies essential for designing and conducting studies based on qualitative data collected online. The book will take a broad view of methodologies, methods and ethics, covering: Ethical issues in research design and ethical relationships with participants Designing online qualitative studies Collecting qualitative data online through interviews, observations, participatory and arts-based research and a wide range of posts and documents. Analyzing data and reporting findings Written by a scholar-practitioner in e-learning and online academia with 15 years' experience, this book will help all those new to online research by providing a range of examples and illustrations from published research. The text and accompanying materials will offer discussion and assignment ideas for ease of adoption.
Mindful Communication for Sustainable Development by
Written by Asian scholars, Mindful Communication for Sustainable Development: Perspectives from Asia analyzes Asian philosophical ideas and communication theories that promote respect for cultural diversity, protection of environment, and 'sufficiency economic' models. It discusses how ancient Asian teachings, particularly from the Buddhist, Hindu, and Confucius schools of thought, can enrich modern-day communication needs and help to achieve the Sustainable Development Goals espoused by the United Nations. As a mindful communication revolution spreads across the world, especially in the West, this book draws attention to the danger of practicing mindfulness without its spiritual and ethical leanings. The book puts forward innovative ideas on applying traditional practices to modern digital communication. It rethinks development communication methods and how the media reports on economic, environmental, and developmental issues. It promotes a new paradigm of communication, one that is centered on both social harmony and freedom of expression. It is an essential read for development communicators and trainers.
Multicultural Diversity in Workplace for Tourism by Multicultural diversity in the workplace for tourism professionals by Youth in superdiverse societies : growing up with globalization, diversity, and acculturation by Schooling multicultural teachers : a guide for program assessment and professional development by Multicultural Diversity in Workspace for The Tourism Professional by Mindful Communication for Sustainable Development by
Written by Asian scholars, Mindful Communication for Sustainable Development: Perspectives from Asia analyzes Asian philosophical ideas and communication theories that promote respect for cultural diversity, protection of environment, and 'sufficiency economic' models. It discusses how ancient Asian teachings, particularly from the Buddhist, Hindu, and Confucius schools of thought, can enrich modern-day communication needs and help to achieve the Sustainable Development Goals espoused by the United Nations. As a mindful communication revolution spreads across the world, especially in the West, this book draws attention to the danger of practicing mindfulness without its spiritual and ethical leanings. The book puts forward innovative ideas on applying traditional practices to modern digital communication. It rethinks development communication methods and how the media reports on economic, environmental, and developmental issues. It promotes a new paradigm of communication, one that is centered on both social harmony and freedom of expression. It is an essential read for development communicators and trainers.
Schooling Multicultural Teachers by
The cultural identities of teachers inevitably influence the interactions they have with their students. These relationships, in turn, impact teaching and learning processes. Many low-income, racial, ethnic, and linguistic minority students are failing to receive the same quality of education as their more privileged counterparts. Supported by over 20 years of research, this book offers guidance for enhancing teachers' inclusive instructional practices by using the Dispositions for Culturally Responsive Pedagogy Scale (DCRPS). Developed by the authors, this is the only validated scale that measures the diversity-related beliefs, values, and attitudes that underpin multicultural teaching practices. The DCRPS measures three domains: Dispositions for Community, Dispositions for Social Justice, and Dispositions for Praxis. Schooling Multicultural Teachers offers a historical overview of the multicultural education context, followed by practical examples of how the DCRPS can support program evaluation, as well as guide pre-service and in-service teacher development across diverse programs and demographic contexts. Educators are provided with examples of how to interpret DCRPS responses, how to combine the DCRPS with other resources, and how to customize professional development that builds on teachers' dispositional strengths while also addressing community-specific needs. By offering a resource for program assessment and teacher development, this book is an invaluable text for education administrators, professional development coordinators, and teacher educators.
Safe Spaces, Brave Spaces by
How the essential democratic values of diversity and free expression can coexist on campus. Safe spaces, trigger warnings, microaggressions, the disinvitation of speakers, demands to rename campus landmarks--debate over these issues began in lecture halls and on college quads but ended up on op-ed pages in the New York Times and the Wall Street Journal, on cable news, and on social media. Some of these critiques had merit, but others took a series of cheap shots at "crybullies" who needed to be coddled and protected from the real world. Few questioned the assumption that colleges must choose between free expression and diversity. In Safe Spaces, Brave Spaces, John Palfrey argues that the essential democratic values of diversity and free expression can, and should, coexist on campus. Palfrey, currently Head of School at Phillips Academy, Andover, and formerly Professor and Vice Dean at Harvard Law School, writes that free expression and diversity are more compatible than opposed. Free expression can serve everyone--even if it has at times been dominated by white, male, Christian, heterosexual, able-bodied citizens. Diversity is about self-expression, learning from one another, and working together across differences; it can encompass academic freedom without condoning hate speech. Palfrey proposes an innovative way to support both diversity and free expression on campus: creating safe spaces and brave spaces. In safe spaces, students can explore ideas and express themselves with without feeling marginalized. In brave spaces--classrooms, lecture halls, public forums--the search for knowledge is paramount, even if some discussions may make certain students uncomfortable. The strength of our democracy, says Palfrey, depends on a commitment to upholding both diversity and free expression, especially when it is hardest to do so.
Norwegian Perspectives on Education and Cultural Diversity by
This collection of articles utilises thematic orientations, methodological approaches and data materials to give an insight into the opportunities and challenges that exist for education in society, in relation to the growing cultural and linguistic complexity that exists. It is written by researchers at Inland Norway University of Applied Sciences, in Norway, and while the book is anchored in a specific Norwegian educational, cultural and political context, it addresses issues that would be of interest to an international academic audience.
Youth in Superdiverse Societies by
Youth in Superdiverse Societies brings together theoretical, methodological and international approaches to the study of globalization, diversity, and acculturation in adolescence. It examines vital issues including migration, integration, cultural identities, ethnic minorities, and the interplay of ethnic and cultural diversity with experiences of growing up as an adolescent. This important volume focuses on understanding the experiences and consequences of multicultural societies and offers valuable new insights in the field of intergroup relations and the complexity of growingly heterogeneous societies. The book comprises four sections. The first includes fresh theoretical perspectives for studying youth development in multicultural societies, exploring topics such as superdiversity, globalization, bicultural identity development, polyculturalism, the interplay of acculturation and development, as well as developmental-ecological approaches. The second section highlights innovative methods in studying multicultural societies. It contains innovative dynamic concepts (e.g., experience-based sampling), methods for studying the nested structure of acculturative contexts, and suggestions for cross-comparative research to differentiate universal and context-specific processes. The third section examines social relations and social networks in diverse societies and features developmentally crucial contexts (e.g., family, peers, schools) and contributions on interethnic interactions in real-life contexts. The final section presents applications in natural settings and includes contributions on participatory action research and teachers dealings' with ethnic diversity. Each chapter provides a thorough overview of current research trends and findings, followed by detailed recommendations for future research, suggesting how the approaches can be cited, applied and improved. Youth in Superdiverse Societies is valuable reading for students studying adolescent acculturation and development in psychology, sociology, education, anthropology, linguistics and political science. It will also be of interest to scholars and researchers in social and developmental psychology, and related disciplines, as well as professionals in the field of migration.
Participation Marketing by
Trust is an invaluable commodity in any business environment. Organizations benefit from being viewed as transparent, open and human, and one of the best ways of achieving this is through authentic employee advocacy. Participation Marketing takes a detailed look at the benefits that arise when employees are fully subscribed to a brand's ethos, and how this can be used to magnify a brand's voice. After all, it's likely that every individual employee of a company now has several hundred unique social media connections, if not more. So by engaging staff and encouraging them to participate in company activity and share via their own channels, they will be broadcasting trusted brand experiences to entirely new groups of consumers. Employee advocacy has always been worth investing in, but as the combination of constant connectedness and conversation becomes standard in our everyday lives, so too grows the importance of leveraging it. Participation Marketing will convince business leaders to think hard about employee advocacy as a channel that has many positive business outcomes. Internally, it will engage employees and make them feel part of something bigger, which will naturally result in employee satisfaction, retention and an increase in productivity. Externally, it will help brands reach new audiences with trusted and relevant stories.
Managing Millennials for Dummies by
Everything you need to harness Millennial potential Managing Millennials For Dummies is the field guide to people-management in the modern workplace. Packed with insight, advice, personal anecdotes, and practical guidance, this book shows you how to manage your Millennial workers and teach them how to manage themselves. You'll learn just what makes them tick--they're definitely not the workers of yesteryear--and how to uncover the deeply inspirational talent they have hiding not far below the surface. Best practices and proven strategies from Google, Netflix, LinkedIn, and other top employers provide real-world models for effective management, and new research on first-wave versus second-wave Millennials helps you parse the difference between your new hires and more experienced workers. You'll learn why flex time, social media, dress code, and organizational structure are shifting, and answer the all-important question: why won't they use the phone? Millennials are the product of a different time, with different values, different motivations, and different wants--and in the U.S., they now make up the majority of the workforce. This book shows you how to bring out their best and discover just how much they're really capable of. Learn how Millennials are changing the way work gets done Understand new motivations, attitudes, values, and drive Recruit, motivate, engage, and retain incredible emerging talent Discover the keys to optimal Millennial management The pop culture narrative would have us believe that Millennials are entitled, lazy, spoiled brats--but the that couldn't be further from the truth. They are the generation of change: highly adaptive, bright, and quick to take on a challenge. Like any generation of workers, performance lies in management--if you're not getting what you need from your Millennials, it's time to learn how to lead them the way they need to be led. Managing Millennials For Dummies is your handbook for allowing them to exceed your expectations.
Introduction to Human Resource Management by
Using their extensive experience teaching and working in HRM, Banfield, Kay, and Royles succinctly convey the reality of contemporary HRM through expert academic and practical insights. Their balanced approach ensures students are able to fully grasp both the theory and practice of HRM, paving the way for success in their academic studies and future careers. With its engaging writing style, this book is the ideal introduction to HRM for students at both undergraduate and postgraduate level. Key terms, research insights, and review questions help students understand the key theoretical concepts and think critically about the issues discussed. Mini-case studies (HRM insights), longer end-of-chapter case studies, and practitioner insights from real HR professionals at a variety of organizations present different scenarios and challenges experienced in the world of business. This range of learning features ensures students are exposed to both the theoretical foundations and the real-life practices of HRM. The book takes a holistic approach to the subject, presenting HR operations and considerations as an integral part of any business. The authors begin by introducing the reader to the challenges and the evolution of the HR function before addressing key operational areas such as talent management, ethics, leadership, recruitment, and misconduct. They go on to explore how these challenges are managed, with an emphasis on practicality. ONLINE RESOURCES: For Students: *Insights and Outcomes *Extension Material *Glossary *Web Links *Multiple-choice Questions *Chapter on Health and Safety For Lecturers: *Test Bank *Suggested Answers to Case Study Questions *Suggested Answers to Review Questions *Additional Case Material *PowerPoint Slides *Seminar Exercises
Human Resource Management: Functions, Applications, and Skill Development 3E by 
Organization Theory by
Organization Theory offers a clear and comprehensive introduction to the study of organizations and organizing processes. Through the unique three-perspective approach, students are challenged to explain, explore, and evaluate organizational theory, drawing on their own experiences as well as the book's diverse practical examples. The fourth edition includes a host of new learning features, which examine the practicality of theorizing and encourage students to broaden their intellectual reach. "Theory to Practice" boxes and case studies highlight organizing processes in a range of settings, either through real-life business examples or through exercises that encourage students to apply the theory within their own environment. "Think like a Theorist" and "Exercise Those Perspectives" boxes then encourage students to actively theorize and evaluate, developing essential critical thinking skills and a greater understanding of the complex knowledge produced by organization theorists. By taking theory off the page, students can learn through doing and adopt a reflective stance to the world around them. Mary Jo Hatch draws on her extensive experience in the field to produce a trusted and accessible introduction to the subject that provides academic depth, engaging pedagogy, and a practical focus. ONLINE RESOURCES: For Students: *Multiple-choice questions For Lecturers: *PowerPoint slides *Figures and tables from the book *Lecturers' guide *Additional case studies
HR (with HR Online, 1 Term (6 Months) Printed Access Card) by
Learn human resource management YOUR Way with HR! HR�s easy-reference, paperback textbook presents course content through visually-engaging chapters as well as Chapter Review Cards that consolidate the best review material into a ready-made study tool. With the textbook or on its own, HR Online allows easy exploration of HR anywhere, anytime - including on your device! Collect your notes and create StudyBits� from interactive content as you go to remember what�s important. Then, either use preset study resources, or personalize the product through easy-to-use tags and filters to prioritize your study time. Make and review flashcards, review related content, and track your progress with Concept Tracker, all in one place and at an affordable price!
Work That Works by
Use cognitive diversity to your advantage and transform your organization Work That Works is a guide to building better teams and an exceedingly positive workplace culture. Based on the tools and principles of Emergenetics, this book helps you improve communication, connection, and performance through an enlightening process of self-discovery and sharing. You'll discover the unique combination of strengths you bring to the table, and understand the power of your Thinking and Behavioral Preferences to gain greater clarity and a better understanding of your skills, habits and behavior. As people understand and share their Profiles, the real magic happens--teams can be built synergistically, and team members can collaborate more effectively by "borrowing another person's brain." Cognitive diversity is a given whenever a group of people work together toward a common goal; the critical factor is whether those differences become an obstacle or a catalyst. By bringing each person's "true self" to light, you provide a window through visible elements of diversity and shine a light on their gifts--and it's only then that those gifts can be leveraged to their utmost capacity. Dr. Geil Browning's second book outlines this process of discovery, effective communication, using thoughtful language, addressing challenges and instituting long-term behavioral change. By honoring the Preferences and Attributes of all employees, you lay the groundwork for enhanced performance and engagement. Learn how changing your language changes your thought patterns, and eventually leads to changes in behavior Dig into the real differences between you and your co-workers at the cognitive and behavioral levels Discover the strengths each person brings to the table, and synergize those strengths to collaborate more effectively Learn how to apply these same principles to social activities and family life to improve all communications and connections Work That Works provides a blueprint for the transformation, and the practical guidance you need to build a better organization.
Human resource management : gaining a competitive advantage by Human resource management : functions, applications, and skill development by Strategic human resource management and development by Introduction to human resource management by HR4 : human resources by Managing Millennials for Dummies by
Everything you need to harness Millennial potential Managing Millennials For Dummies is the field guide to people-management in the modern workplace. Packed with insight, advice, personal anecdotes, and practical guidance, this book shows you how to manage your Millennial workers and teach them how to manage themselves. You'll learn just what makes them tick--they're definitely not the workers of yesteryear--and how to uncover the deeply inspirational talent they have hiding not far below the surface. Best practices and proven strategies from Google, Netflix, LinkedIn, and other top employers provide real-world models for effective management, and new research on first-wave versus second-wave Millennials helps you parse the difference between your new hires and more experienced workers. You'll learn why flex time, social media, dress code, and organizational structure are shifting, and answer the all-important question: why won't they use the phone? Millennials are the product of a different time, with different values, different motivations, and different wants--and in the U.S., they now make up the majority of the workforce. This book shows you how to bring out their best and discover just how much they're really capable of. Learn how Millennials are changing the way work gets done Understand new motivations, attitudes, values, and drive Recruit, motivate, engage, and retain incredible emerging talent Discover the keys to optimal Millennial management The pop culture narrative would have us believe that Millennials are entitled, lazy, spoiled brats--but the that couldn't be further from the truth. They are the generation of change: highly adaptive, bright, and quick to take on a challenge. Like any generation of workers, performance lies in management--if you're not getting what you need from your Millennials, it's time to learn how to lead them the way they need to be led. Managing Millennials For Dummies is your handbook for allowing them to exceed your expectations.
Strategic Human Resource Management and Development by
"The book discusses in detail the concepts starting from Strategic Human Resource Acquisition to the development and retention of these assets. The book explores how the traditional theories and practices of Human Resource management are responding to emerging technological and organizational realities and touches upon the novel concepts in the field of HR like Work place analytics, HR Outsourcing, High Performing Work Systems. Rich pedagogical features include chapter objectives, chapter-opening case studies, real-world examples, summary, review questions, skill-development exercises and chapter-ending cases. Skill-development exercises such as student assignments appear at the end of each chapter and allow readers to participate in a real-life situation and apply learning from the chapter. Industry and Research Insights to help student understand the real- time market environment Comprehensive case study at the end of the book to visualize the whole of Strategic Human Resource Management Interviews of HR professionals, primarily from Indian companies."
Strategic Human Resource Management by
The concept of strategic human resource management has developed widely in the last couple of years, especially because of the impact of human resources on the competitiveness of organizations. The development of human resource strategies involves taking into account their multiple mutual dependencies and the fact that they must be vertically integrated with the business strategy. These strategies define the intentions and plans related to the overall organizational considerations, such as organizational competitiveness, effectiveness or image, and to more specific aspects of human resources management, such as resourcing, motivating, valuating, learning and development, reward and employee relations. Strategic management of human resources provides a large perspective on the way critical issues or success factors related to people can be addressed and how different concepts of strategic decisions are made, with long-term impacts on the behavior and success of the organization. The fundamental objective of human resource strategic management is to generate strategic capabilities by ensuring that the organization has the high-qualified, committed and well-motivated employees it needs to achieve and sustain the competitive advantage. The emergence of strategic human resource management (SHRM) is influenced by global competition and the corresponding search for sources of a sustainable competitive advantage. SHRM has achieved its prominence because it provides a means by which business firms can enhance the competitiveness and promote managerial efficiency. It facilitates the development of human capital that meets the requirements of a competitive business strategy, so that organizational goals and the mission of the organization will be achieved. The HRM system is defined as "a set of distinct but interrelated activities, functions and processes that are directed at attracting, developing, and maintaining (or disposing of) a firm's human resources." Many agree that HRM is the most effective tool which contributes to the creation of human capital, and in turn, contributes to organizational performance and the competitive advantage. This book puts emphasis on understanding the role of HRM between organizations and people and provides an analytical approach toward encompassing HRM, employment relations, and organizational behavior. As a management discipline, HRM draws insights, models and theories from cognate disciplines and applies them to real-world settings. Further, this book discusses how current theoretical perspectives and frameworks (e.g., those related to strategic competitiveness, knowledge management, learning organization, communities of practice, etc.) can be applied by reflective practitioners to create an eco-friendly organizational culture.
Crew Resource Management by
The new edition of Crew Resource Management reflects advancements made in the conceptual foundation as well as the methods and approaches of applying CRM in the aviation industry. Because CRM training has the practical goal of enhancing flight safety through more effective flight crew performance, this new edition adapts itself to fit the users, the task, and operational and regulatory environments--all of which continually evolve. Each contributor examines techniques and presents cases that best illustrate CRM concepts and training. This book discusses the history and research foundation of CRM and also stresses the importance of making adaptive changes and advancements. New chapters include: CRM and Individual Resilience; Flight and Cabin Crew Teamwork: Improving Safety in Aviation: CRM and Risk Management/Safety Management Systems; and MRM for Technical Operations. This book provides a deep understanding of CRM--what it is, how it works, and how to practically implement an effective program. Addresses the expanded operating environment--pilots, flight attendants, maintenance, etc. Assists developers and practitioners in building effective programs Describes best practices and tools for supporting CRM training in individual organizations Highlights new advances and approaches to CRM Includes five completely new chapters
Human Forces in Engineering by
This book aims to provide engineers with an overview knowledge of disciplines such as sociopolitics, psychology, economics, and leadership. Engineers are disproportionately represented in senior management and in leadership roles, and many work outside typical engineering roles. Vital to their success are technical skills, but also, crucially, an understanding of the societal setting within which engineering takes place. Engineers that leverage their technical and analytical abilities with an understanding of the social context are enormously successful, both professionally and in terms of broader impact. This book originated from a recognition that this capacity of engineers can be enhanced with an understanding of the 'human forces', the phenomena that underpin and govern human interactions. The key ideas were assembled with domain experts from each field, to provide the key critical insights and how these might be practically applied by engineers. The authors provide the basis for the learning necessary to guide high-level strategic decisions, manage teams of diverse skillsets in complex environments, communicate in the context of management and decision-making, and to excel at the interface between a technical discipline and non-scientific fields. Prof. Andrej Atrens is Professor of Materials Engineering at The University of Queensland (UQ). He has experience in Universities and Research Institutes in Switzerland, Thailand, Canada, France, Germany, Sweden, China, USA, Fiji and Australia. Dr. Aleks Atrens is an Honorary Research Fellow at The University of Queensland (UQ). He earned his BE (Hons) in Chemical Engineering in 2007, and his PhD in 2011, both at UQ, where he has subsequently been a lecturer and researcher.
People management: Getting started by
An explicit focus on people management is vital to company success, particularly at fast-growing companies. With proper training and a healthy culture, people managers can help teams scale by maintaining morale, ensuring alignment between work assignments and company goals, resolving disputes, and preparing the engineering team for the next phases of growth.
Managing people by
Part of your focus throughout this period of adjustment to management is to figure out your own management style. Many of you will be learning how to manage individuals while simultaneously being responsible for running a team. In the lesson, we’ll talk about the challenges of dealing with the team as a whole, as well as how the technical side of your role might be changing, but it’s important to start by considering the individuals. After all, your team is only as healthy as its individuals, and as the individual manager, you’ll have a huge impact on each person.
HR on purpose : developing deliberate people passion by
Can you be in HR for more than 30 years and still be geeked about it? The answer is -- YES you can!! HR leader and popular “Everyday People” blogger Steve Browne takes a fresh look at HR through an engaging assortment of real-life examples, insights, and epiphanies and encourages practitioners to drop the preconceptions of what HR should be and instead look to what HR could be. Read this book to rekindle your passion for a field that is vibrant and vital and touch the lives of everyone your encounter with HR on Purpose!!”
Digital HR A Guide to Technology-Enabled Human Resources by
It's an exciting time to be in HR as scores of technologies, such as Watson, AI, predictive modeling, real-time data analytics, HR shared service centers, and others are being implemented at a rapid pace by HR leaders around the world every day. Digital HR expertly addresses the revolutionary trends and disruptive echnologies to provide HR executives, managers, specialists, generalists, and students with a comprehensive and evidence-based guide to current technologies that enhance, enable, revitalize, and empower Human Resources. With practical insight, real-world case studies, tips and tools, recommendations, and additional resources, Waddill guides readers through each of the major technologies and addresses vital strategic and implementation issues.
21st Century Skills for Non-Profit Managers by
Over the last 30 years nonprofit organizations have grown massively in capacity, scope, and authority across the world. With growing demand for services, there are numerous opportunities for nonprofits to respond innovatively and sustainably. Any experienced nonprofit manager knows the role is sometimes frustrating but always exhilarating, working with people and empowering them. Severe funding cuts make this more testing, but new prospects are appearing. If you are new to management or the sector, you need a book describing good practice to inform and guide you. Managing a small nonprofit, requires you to multitask, manage your time and prioritize tasks, while taking on extra responsibilities, you need new skills such as fundraising, all covered in this book. This book covers essential aspects (staffing, communications, charity governance, donations, corporate social responsibility, crowdfunding). With useful case studies, resources and links, it avoids jargon and intellectualizing. Topics include effective business planning, empowering staff and clients, writing successful fundraising applications and preparing government tenders for the U.S. and UK. Don used his experience as a nonprofit manager, volunteer, staffer, fundraiser, community fund overseer, trustee and consultant to make the book relevant, topical and helpful.
Big Data in Organizations and the Role of Human Resource Management by
Big data are changing the way we work as companies face an increasing amount of data. Rather than replacing a human workforce or making decisions obsolete, big data are going to pose an immense innovating force to those employees capable of utilizing them. This book intends to first convey a theoretical understanding of big data. It then tackles the phenomenon of big data from the perspectives of varied organizational theories in order to highlight socio-technological interaction. Big data are bound to transform organizations which calls for a transformation of the human resource department. The HR department's new role then enables organizations to utilize big data for their purpose. Employees, while remaining an organization's major competitive advantage, have found a powerful ally in big data.
The Human Resource Professional's Guide to Change Management by
The ability to help an organization effectively deal with change is a key competency that all human resource (HR) professionals must possess. However, many people in the HR function have not received any formal training or instruction on how to fulfill this important role. This book provides HR professionals with key concepts and practical techniques to successfully launch, support, and sustain change management initiatives within their organizations. Pragmatic tools and explanations will illuminate critical change management competencies and processes, thereby enabling HR professionals to take on strategic and active roles. As well, understanding of one's own reactions to change will also be explored to assist HR professionals to effectively manage and guide change. Questions posed at the end of each chapter allow for personal reflection and growth, thereby providing further development of skills relating to change management. This text is an excellent resource for HR students, those new to practicing HR and seasoned HR professionals alike.
The Nonprofit Human Resource Management Handbook by
As an increasing number of individuals go to work in the nonprofit sector, nonprofit managers need support on how best to build their human resource management capacity. They need to know what systems to examine, what questions to ask, and how to ensure they are managing people in a legal manner and as effectively as possible given their particular resource constraints. Important questions include: Do we have a clear philosophy, one that aligns with our nonprofit mission and values and allows us to treat our employees as the professionals they are? How do we select, develop, and retain the best people who will produce high value, high performance work, and how do we do so with limited resources? How do we effectively manage our mix of volunteers and paid staff? What do we need to consider to ensure diverse people work together in a harmonious fashion? With all-new chapters written by the top scholars in the field of nonprofit HRM, these are but a few of the many questions that are addressed in this timely volume.　 These scholars delve into their particular areas of expertise, offering a comprehensive look at theories and trends; legal and ethical issues; how to build HRM from recruitment, management, labor relations, to training and appraisal; as well as topics in diversity, technology, and paid versus volunteer workforce management. This essential handbook offers all core topic coverage as well as countless insider insights, additional resource lists, and tool sets for practical application. With chapters grounded in existing research, but also connecting research to practice for those in the field, The Nonprofit Human Resource Management Handbook will be required reading for a generation of scholars, students, and practitioners of nonprofit human resource management.　
Training instruments in HRD and OD
Training Instruments in HRD and OD is an outcome of Dr Udai Pareek’s rich worldwide experience of more than 50 years with diverse organisations, HRD professionals, researchers, students and trainers. It contains a repertoire of psychological tests, questionnaires, self-evaluation tests, projective techniques and other instruments that have been used by organisations in different countries, including the Philippines, Malaysia, Indonesia, Ireland, Canada and USA. The experience from diverse users have widened the scope and application of these instruments with minor adaptations for different cultural settings. The book is an outcome of Dr Udai Pareek′s rich worldwide experience of more than 50 years with diverse organisations, HRD professionals, researchers, students, and trainers. This enhanced fourth edition includes: • A range of instruments for building team effectiveness in organisations. • Added information on ‘reliability and validity’ in several instruments. Celebrating its vast readership for over two decades, the book caters to Indian HRD professionals, trainers, consultants and researchers.
Big Data in Organizations and the Role of Human Resource Management by
Big data are changing the way we work as companies face an increasing amount of data. Rather than replacing a human workforce or making decisions obsolete, big data are going to pose an immense innovating force to those employees capable of utilizing them. This book intends to first convey a theoretical understanding of big data. It then tackles the phenomenon of big data from the perspectives of varied organizational theories in order to highlight socio-technological interaction. Big data are bound to transform organizations which calls for a transformation of the human resource department. The HR department's new role then enables organizations to utilize big data for their purpose. Employees, while remaining an organization's major competitive advantage, have found a powerful ally in big data.
The Nonprofit Human Resource Management Handbook by
As an increasing number of individuals go to work in the nonprofit sector, nonprofit managers need support on how best to build their human resource management capacity. They need to know what systems to examine, what questions to ask, and how to ensure they are managing people in a legal manner and as effectively as possible given their particular resource constraints. Important questions include: Do we have a clear philosophy, one that aligns with our nonprofit mission and values and allows us to treat our employees as the professionals they are? How do we select, develop, and retain the best people who will produce high value, high performance work, and how do we do so with limited resources? How do we effectively manage our mix of volunteers and paid staff? What do we need to consider to ensure diverse people work together in a harmonious fashion? With all-new chapters written by the top scholars in the field of nonprofit HRM, these are but a few of the many questions that are addressed in this timely volume.　 These scholars delve into their particular areas of expertise, offering a comprehensive look at theories and trends; legal and ethical issues; how to build HRM from recruitment, management, labor relations, to training and appraisal; as well as topics in diversity, technology, and paid versus volunteer workforce management. This essential handbook offers all core topic coverage as well as countless insider insights, additional resource lists, and tool sets for practical application. With chapters grounded in existing research, but also connecting research to practice for those in the field, The Nonprofit Human Resource Management Handbook will be required reading for a generation of scholars, students, and practitioners of nonprofit human resource management.　
The SAGE handbook of human resource management by
The new edition of this SAGE Handbook builds on the success of the first by providing a fully updated and expanded overview of the field of human resource management. Bringing together contributions from leading international scholars - and with brand new chapters on key emerging topics such as firm ownership, talent management, engagement and big data - the Handbook focuses on familiarising the reader with the fundamentals of applied human resource management, while contextualizing practice within wider theoretical considerations. Internationally minded chapters combine a critical overview with discussion of key debates and research, as well as comprehensively dealing with important emerging interests. The second edition of this Handbook remains an indispensable resource for advanced students and researchers in the field. PART 01: Context of Human Resource Management; PART 02: Fundamentals of Human Resource Management; and PART 03: Contemporary Issues.
Theory, practice and techniques in total quality management by 
OPERATIONS MANAGEMENT in the SUPPLY CHAIN: DECISIONS & CASES by
Operations Management in the Supply Chain: Decisions and Cases is an ideal book for the instructor seeking a short text with cases. This book employs a cross-functional perspective that emphasizes strategy and critical thinking, appealing to non-majors and practical for use in an MBA level or undergraduate course in operations management. The size and focus of the book also make the text attractive for the cross-functional curriculum where students are required to purchase more than one text. The eighteen cases offer variety in length and rig∨ and several are from Ivey, Stanford, and Darden. This mix makes the book appropriate for both undergraduates and MBA students.
Production operations management.
Introduction to Operations Management -- Competitiveness, Strategy, and Productivity -- Forecasting -- Product and Service Design -- Reliability -- Strategic Capacity Planning for Products and Services -- Decision Theory -- Process Selection and Facility Layout -- Linear Programming -- Design of Work Systems -- Learning Curves -- Location Planning and Analysis -- The Transportation Model -- Supply Chain Management -- Inventory Management -- JIT and Lean Operations -- Maintenance -- Scheduling.
New products management by 
Total Quality Management and Operational Excellence by
The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating change Reducing cost Protecting reputation Oakland's popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you've learned to your practices and a achieve sustainable competitive advantage. Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects.
Operations management by Operations management for dummies by Operations and supply chain management by Theory, practice and techniques in total quality management by Operations management in the supply chain : decisions and cases by 
Total Quality Management by
Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The book covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and the more experienced individual. Aspects of quality control that are widely utilized in practice are combined with those that are commonly referred to on University courses, and the latest developments in quality concepts are also presented. This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality. Features two chapters on the latest ISO standards Includes an introduction to statistics to help the reader fully grasp content on statistical quality control Contains case studies that explore many TQM themes in real life situations
Toyota Kata Culture: Building Organizational Capability and Mindset through Kata Coaching by 
Operations Management by
The Eleventh Edition of Stevenson’s Operations Management features integrated, up-to-date coverage of current topics and industry trends, while preserving the core concepts that have made the text the market leader in this course for over a decade. Stevenson’s careful explanations and approachable format support students in understanding the important operations management concepts as well as applying tools and methods with an emphasis on problem solving. Through detailed examples and solved problems, short cases and readings on current issues facing businesses, and auto-gradable end of chapter problems and application-oriented assignments available in Connect Operations Management, students learn by doing, and the Eleventh Edition continues to offer more support for 'doing Operations' than any other.
The Complete Social Media Community Manager's Guide by
A unique approach to today's hottest new job in social media Today's social community managers use social media platforms and act as brand evangelists and community advocates. From creating viral content to crisis communication to leveraging community content, social managers manage online social communities and deal with what comes. Luckily, The Complete Social Media Community Manager's Guide: Essential Tools and Tactics for Business Success is the perfect resource for how to do this increasingly high-profile and crucial job. The book features proven tactics and techniques for effective management and includes more than 40 field-tested tools and templates. If you're a social community manager, learn how to grow a community and achieve the results you need. Topics include a detailed guide to today's social media platforms, how to organize and successfully share content, using metrics and reporting, and more. Helps social media community managers develop, cultivate, and convert their social media communities Does a deep dive into today's crucial social media platforms Provides a complete toolkit of over 40 field-tested tools and templates on everything from how to craft a plan to developing an editorial calendar, tracking results, and more Explains how you can organize and successfully share content among your target community and how to leverage that content to further amplify your message The Complete Social Media Community Manager's Guide: Essential Tools and Tactics for Business Success is a must-have resource for one of the hottest new careers in today's social world.
Introduction to Operations and Supply Chain Management by
For the core course in Operations Management, this text provides an integrated and comprehensive treatment of both operations and supply chain management. Students learn how firms must link with their supply chain partners in order to gain a market advantage.
Operations Management by
The SAGE Course Companion on Operations Management is an accessible introduction to the subject that will help readers to extend their understanding of key concepts and enhance their thinking skills in line with course requirements. It provides support on how to revise for exams and prepare for and write assessed pieces. Readers are encouraged not only to think like an operations manager but also to think about the subject critically.
Operations Forensics by
Powerful tools for using operations metrics to analyze companies in ways that go beyond traditional financial models and statements. Investors and analysts often need to look into a firm's operations more deeply than traditional financial statements and models allow. This book describes newly developed tools for using operations metrics to discern and influence the valuation of a firm. It is the first to present these techniques from a unified perspective: that of operations forensics, which looks at operations management not from the traditional point of view of a manager but from that of an investor or shareholder. After a discussion of financial statements and the useful but incomplete insights they provide, the book covers the three components of operations forensics: operational indicators, operations details that can predict future performance; operational due diligence, methods for verifying companies' claims about operational excellence and valuing their operational assets; and operational turnaround, an innovative approach to buyout and turnaround strategies. The text also offers brief reviews of operations management concepts, real-world examples of operations forensics, and a glossary. The mathematical material gradually increases in sophistication as the book progresses (but can be skipped without loss of continuity). Each chapter concludes with a "Takeaways and Toolkit" section, a brief summary of prior research, and suggestions for further reading. Operations forensics offers powerful tools and frameworks for financial analysts, private equity firms, managers, and consultants. This book provides a valuable resource for MBA students and practitioners. Downloadable supplementary material for instructors incudes figures form the text and 42 slides that can be used for class presentations.
Managing Product Management: Empowering Your Organization to Produce Competitive Products and Brands by
Build better products by expanding the role of Product Management
Managing Product Management argues that product management should be reinstituted as a key source of innovative ideas that solve broad market problems. It illustrates how to organize the product management function of a company to create, build, and produce innovative and game-changing products and services.
Steven Haines is the founder and president of Sequent Learning Networks, a training and advisory services firm with an international client base. He held leadership roles for AT&T and Oracle and was adjunct professor at Rutgers University's business school.
Technical building blocks: a technology reference for real world product development by Gamification for tourism by Becoming a leader in product development: an evidence-based guide to the essentials by Beautyscapes: mapping cosmetic surgery tourism by Managing technology and product development programmes: a framework for success by IT auditing : using controls to protect information assets by
Secure Your Systems Using the Latest IT Auditing Techniques
Fully updated to cover leading-edge tools and technologies, IT Auditing: Using Controls to Protect Information Assets, Third Edition explains, step by step, how to implement a successful, enterprise-wide IT audit program. New chapters on auditing cybersecurity programs, big data and data repositories, and new technologies are included. This comprehensive guide describes how to assemble an effective IT audit team and maximize the value of the IT audit function. In-depth details on performing specific audits are accompanied by real-world examples, ready-to-use checklists, and valuable templates. Standards, frameworks, regulations, and risk management techniques are also covered in this definitive resource.
• Build and maintain an internal IT audit function with maximum effectiveness and value
• Audit entity-level controls and cybersecurity programs
• Assess data centers and disaster recovery
• Examine switches, routers, and firewalls
• Evaluate Windows, UNIX, and Linux operating systems
• Audit Web servers and applications
• Analyze databases and storage solutions
• Review big data and data repositories
• Assess end user computer devices, including PCs and mobile devices
• Audit virtualized environments
• Evaluate risks associated with cloud computing and outsourced operations
• Drill down into applications and projects to find potential control weaknesses
• Learn best practices for auditing new technologies
• Use standards and frameworks, such as COBIT, ITIL, and ISO
• Understand regulations, including Sarbanes-Oxley, HIPAA, and PCI
• Implement proven risk management practices
Strategic management: competitiveness & globalization: concepts and cases by Strategic management by Essentials of strategic management : the quest for competitive advantage by Business and professional ethics for directors, executives & accountants by Strategic planning for public and nonprofit organizations : a guide to strengthening and sustaining organizational achievement by Supporting Sustainable Livelihoods through Wildlife Tourism by
Tourism is an engine for jobs, exports, and investments. The tourism sector is also the largest, global, market-based contributor to financing protected area systems. Nature-based tourism (NBT) is a sub-component of the tourism sector that includes wildlife-based tourism. NBT is a powerful tool countries can leverage to grow and diversify their economies while protecting their biodiversity, and contributing to many sustainable development goals (SDG), including SDGs 12 and 15. Local communities, private sector enterprises, and governments can also benefit from investments in tourism through increased market opportunities and linkages to tourism services such as agriculture production, hoteling, restaurants, transportation, health services, etc. This report explores innovative tourism partnership and investment opportunities to help countries unlock smart investment and grow tourism sustainably. It showcases sustainable wildlife tourism models from Botswana, India, Kenya, South Africa and many other countries and promotes solutions that offer insight into the wildlife based tourism sector as a mechanism for inclusive poverty reduction and global conservation.
Cvs, Resumes, Cover Letters and Linkedin by
Are you a graduate, postgraduate or PhD student? Are you simply looking for a new job in the private or public sector, in research or industry? If your aim is to produce a professional CV or resume, then this book is for you. Based on interviews with recruiters and HR managers, and an analysis of hundreds of CVs from around 40 different countries, the book is structured as a series of FAQs. Topics covered include: how recruiters and HR people analyse a CV whether using a template is a good idea the difference between a CV and a resume how to present your personal details and whether to include a photo how to write an Executive Summary what to write in each section (Education, Work Experience, Skills, Personal Interests) how to write dates how to highlight your language, communication and team skills how to get and write references You will also learn some hints and strategies for writing a: cover letter LinkedIn profile reference letter bio The last chapter of the book contains a simple template to help you get the job of your dreams!
Training and Development for Dummies by
Develop and deliver a robust employee training and developmentprogram Training and Development For Dummies gives you the toolsyou need to develop a strong and effective training and developmentprogram. Covering the latest in talent development, thisinformative guide addresses classroom, virtual, and blendedlearning to open up your options and help you design the programthat's right for your company. You'll explore the different modesof formal learning, including social learning, m-learning, andMOOCs, and delve into the benefits and implementation ofself-directed and informal learning. The discussion coversmentoring and coaching, rotational and stretch assignments, and howto align talent development with the company's needs. You'll learnhow to assess employee skills, design and deliver training, andevaluate each step of the process to achieve the goals of both theemployee and the organization. Most employees have some weaknesses in their skill sets. Arobust training program allows you to strengthen those skills, anda development program brings all employees up to the highestpossible level of productivity and success. This book helps youcreate consistency in your company by developing and delivering theexact training and development program your people need. Develop a strong training and development program Foster a supportive and innovative work environment Learn about social learning, m-learning, and MOOCs Assess and evaluate your staff more effectively A great training and development program boosts performance,productivity, job satisfaction, and quality of services, whilereducing costs and supervision. Investing in your employees givesan excellent ROI, as talent development is a primary driver behindboth motivation and loyalty. Training and Development ForDummies shows you how to reap these benefits, with step by stepguidance and essential expert insight.
Ethics on the Job : Cases and Strategies by
ETHICS ON THE JOB guides the reader through a step-by-step analysis to help them make good decisions in the face of ethical conflict. With the RESOLVEDD strategy, the authors have devised a powerful system for ethical decision-making in the workplace, which they teach students to implement through timely case studies and detailed analyses. Students develop a working grasp of important philosophical principles and their application in ethical conflicts, and learn to apply the RESOLVEDD strategy to ethical issues in their own lives. A classic text in ethical decision-making, ETHICS ON THE JOB is widely used in business ethics classes and corporate training programs across the country.
Creating Career Success : a Flexible Plan for the World of Work by
Today's workplace is a dynamic, ever-changing environment. Job security is a thing of the past, layoffs are common, and people change jobs and careers frequently. Students need to be prepared to adapt to the unexpected twists and turns they may face. CREATING CAREER SUCCESS helps students develop a self-directed, proactive, flexible plan to launch and manage their careers over the years to come, using the latest technological resources and job search strategies. Through a process of self-assessment, career exploration, and self-promotion students discover how to connect their skills, interests and values to a variety of possible careers, build relationships, and present themselves in the best possible light to potential employers. Most importantly, students are encouraged to keep their minds and options open, and to engage themselves fully in the career development process.
Industrial/Organizational Psychology : an Applied Approach by
Striking a balance between research, theory, and application, the eighth edition of INDUSTRIAL/ORGANIZATIONAL PSYCHOLOGY: AN APPLIED APPROACH helps readers discover the relevance of industrial/organizational psychology in everyday life through practical application. Readers analyze topics such as resume writing, interview survival, job description authoring, performance appraisal, employment law, job satisfaction, work motivation, and leadership. Humor, case studies, real-world examples, and a friendly writing style make the book both readable and interesting. Numerous charts, tables, flowcharts, and exercises help readers conceptualize complex issues.
Learning While Working by
Don’t Leave On-the-Job Training to Chance People become experts at their job by learning while doing. But when your employees need to develop a new skill, how do you ensure they all receive the same experience if a trainer isn’t leading and guiding them? Most on-the-job training programs leave learners to sink or swim with whomever is overseeing their work. One worker may excel with a mentor who allows her to take charge of what she learns—while a second may get someone who uses the opportunity to offload paperwork and other administrative tasks. Learning While Working: Structuring Your On-the-Job Training shows you how to provide the focus and direction needed to track on-the-job progress and build a pipeline of better-skilled workers. Author Paul Smith combines real insight into building a structured program for project managers at the Waldinger Corporation with in-depth interviews of experienced learning and development professionals. Discover how a well-designed structured on-the-job training program can be your company’s talent development answer to a Swiss Army knife. This book doesn’t prescribe a one-size-fits-all solution. Instead, it will help you prepare a tailored, sustainable structured on-the-job training program for your organization. Included are practical tips to set defined roles for the learner, mentor, and trainer; create a tracking tool to clearly document skill growth; and ensure organizational learning gets put to use. On-the-job training won’t replace all employee development happening in the classroom, online, or through peer sharing of best practices. But by bringing order to these often disconnected and siloed efforts, you can fortify the learning structure that your organization needs to succeed.
Ethics on the Job by
Make good decisions in the face of an ethical conflict with ETHICS ON THE JOB! This philosophy text provides a problem solving method called the RESOLVEDD strategy that can be applied to nearly any ethical conflict in the business world. Through numerous case studies and detailed analyses, you will learn to implement this strategy and apply it to your own life.
Proving the Value of Soft Skills by
A Step-by-Step Guide to Showing the Value of Soft Skill ProgramsAs organizations rise to meet the challenges of technological innovation, globalization, changing customer needs and perspectives, demographic shifts, and new work arrangements, their mastery of soft skills will likely be the defining difference between thriving and merely surviving. Yet few executives champion the expenditure of resources to develop these critical skills. Why is that and what can be done to change this thinking?For years, managers convinced executives that soft skills could not be measured and that the value of these programs should be taken on faith. Executives no longer buy that argument but demand the same financial impact and accountability from these functions as they do from all other areas of the organization.In Proving the Value of Soft Skills, measurement and evaluation experts Patti Phillips, Jack Phillips, and Rebecca Ray contend that efforts can and should be made to demonstrate the effect of soft skills. They also claim that a proven methodology exists to help practitioners articulate those effects so that stakeholders' hearts and minds are shifted toward securing support for future efforts.This book reveals how to use the ROI Methodology to clearly show the impact and ROI of soft skills programs. The authors guide readers through an easy-to-apply process that includes: * business alignment* design evaluation * data collection * isolation of the program effects * cost capture* ROI calculations* results communication. Use this book to align your programs with organizational strategy, justify or enhance budgets, and build productive business partnerships. Included are job aids, sample plans, and detailed case studies.
Cracking the Leadership Code by
Become the effective, proactive leader you aspire to be with this practical tool kit for leading people and organizations Yes, you can learn the skills to effectively lead people, organizations, and employees. With the right motivation and knowledge, you can be a leader who knows what it takes to succeed. Throughout his extensive experience in training leaders, author Alain Hunkins discovered that many leaders shared a common trait. They were mainly focused on what they were doing but not so focused on how they were doing it, especially when it came to working with other people. By strengthening their leadership capabilities, they could become trusted leaders within their organization, improve employee communications, and build bridges across hierarchies. Cracking the Leadership Code shares the valuable principles and practices that Hunkins developed and refined during the 20+ years he's worked with leaders. When you crack the code, you'll have a new operating model for organizational leadership that will help your teams thrive in a 21st century economy. Discover the brain science behind leading people Get inspired by real life leadership stories Use a practical leadership tool kit to become a better leader Learn how to communicate, influence, and persuade others, more effectively than ever before With this book as a resource, you'll have a new perspective, a new framework, and new tools at your disposal, readily available to guide your leadership. You'll learn to establish proactive, leader-follower relationships. To do this, you'll use the interconnected elements of Connection, Communication, and Collaboration. When you learn from the author's insightful experiences working with organizations around the world, you can accelerate your leadership development and become the leader you've always aspired to be.
Developing Talent for Organizational Results by
Praise for Developing Talentfor Organizational Results "Elaine Biech brings together some of the 'royalty' of American corporations and asks them to share their wisdom in increasing organizational effectiveness. In 46 information-filled chapters, these 'learning providers' don't just sit on their conceptual thrones; they offer practical advice for achieving company goals and the tools to make it happen."--Marshall Goldsmith, million-selling author of the New York Times bestsellers, MOJO and What Got You Here Won't Get You There "Recruiting, developing, inspiring, engaging, and retaining your talent are critical to the growth and success of all organizations. Developing Talent for Organizational Results is a rich resource that can help you cultivate your most precious resource."--Tony Bingham, CEO & President ASTD and Co-author of The New Social Learning "Hiring and developing talent is the area that I am most passionate about. . . . Developing Talent for Organizational Results covers all the important topics, uses multiple experts, and supports learning with ready-to-use tools to develop talent in your company. It is like having a million-dollar consultant sitting on your book shelf!"--Mindy Meads, former CO-CEO Aéropostale and former CEO/ President Lands' End The best companies win with highly talented, highly committed employees--hiring and developing the best talent is essential. In Developing Talent for Organizational Results, Elaine Biech brings together the work of many of the most renowned learning providers in the world--all of them members of ISA: The Association of Learning Providers. Filled with a treasure-trove of consulting advice from The Ken Blanchard Companies, DDI, Forum, Herrmann International, Bev Kaye, Jack Zenger, and others, this book delivers the answers you want to improve leadership, management, and communication skills; address training, learning, and engagement issues; and shape the culture and care for your customers to achieve desired results.
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